Alexis McBroom
7071 Lolo Drive Colorado Springs,Colorado
Summary
Experienced Janitorial Team Lead with a background in overseeing the maintenance and cleanliness of large facilities. Managed teams effectively, ensuring efficient performance and high standards of cleanliness. Strengths include team leadership, time management, problem-solving skills and ability to handle physical tasks. Made significant contributions in improving hygiene standards and implementing effective cleaning schedules in previous roles.
Overview
8
8
years of professional experience
Work History
CSU Janitorial
Goodwill
Colorado Springs, CO
05.2024 - Current
- Ensured all janitorial equipment is maintained and in working order.
- Resolved conflicts between staff members in a timely manner while maintaining a professional attitude.
- Provided guidance to employees on proper use of cleaning supplies, chemicals, and equipment.
- Communicated regularly with management concerning progress updates on projects or any other matters that require attention.
- Monitored inventory levels of cleaning supplies and ordered additional items as needed.
- Managed the daily scheduling of janitors to ensure adequate coverage for all areas needing cleaning services.
- Conducted regular inspections of janitorial staff performance, ensuring quality standards are met.
- Resolved customer complaints regarding cleanliness or maintenance issues promptly and professionally.
- Developed and implemented janitorial policies and procedures.
Online Personal Shopper
Walmart
Colorado Springs, CO
07.2020 - 07.2022
- Created personalized shopping experiences for each customer.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Developed strategies to increase sales and improve customer experience.
- Greeted customers and provided excellent customer service.
- Analyzed consumer feedback data to understand customer needs better.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
Patient Ambassador
Sodexo Inc.
Fort Walton Beach, Florida
01.2019 - 08.2019
- Built personal relationships with guests to promote positive experiences
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Placed trays in patients room to deliver food personally to individuals.
- Supported physicians by facilitating efficient flow of office operations through effective communication between departments.
- Provided emotional support to family members of hospitalized or critically ill patients.
- Participated in quality improvement initiatives aimed at enhancing overall patient experience.
- Greeted patients and visitors in a friendly, professional manner.
Sales Associate
JCPenney
Fort Walton Beach, Florida
11.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Tracked stock using company inventory management software
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Prepared merchandise for sales floor by pricing or tagging
- Delivered a high level of assistance by locating products and checking store system for merchandise at other sites
- Processed product returns and assisted customers with other selections
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Kmart
Fort Walton Beach, Florida
07.2016 - 08.2019
- Engaged with customers to effectively build rapport and lasting relationships
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Processed product returns and assisted customers with other selections
- Delivered a high level of assistance by locating products and checking store system for merchandise at other sites
- Maintained organized, presentable merchandise to drive continuous sales
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
High School Diploma -
Choctawhatchee Senior High School
Fort Walton Beach, Florida05.2017
Currently Enrolled -
Pikes Peak Community College
Colorado Springs, ColoradoSkills
- Merchandising expertise
- Stocking and replenishing
- Exceptional customer service
- Cash register operations
- Cash handling
- Point of sale knowledge
- Excellent people skills
- Staff Management
- Waste disposal
- Multitasking
- Problem-Solving
- Staff Training
- Time management abilities
- Self Motivation
- Active Listening
- Positive Attitude
- Excellent Communication
Accomplishments
- Promoted to team lead at CSU Janitorial after only 2 months of working.
Timeline
CSU Janitorial
Goodwill
05.2024 - Current
Online Personal Shopper
Walmart
07.2020 - 07.2022
Patient Ambassador
Sodexo Inc.
01.2019 - 08.2019
Sales Associate
JCPenney
11.2017 - 08.2019
Sales Associate
Kmart
07.2016 - 08.2019
High School Diploma -
Choctawhatchee Senior High School
Currently Enrolled -
Pikes Peak Community College
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