Customer Service Professional
Open To Work
Alexis McDaniel
Spirit Airlines
Houston,TX
Dynamic and safety-oriented professional with diverse experience in aviation, customer service, event coordination, marketing support, and administrative operations. Expertise in conflict resolution, emergency preparedness, and hospitality complements a strong background in sales and client relationship management. Committed to delivering exceptional service while ensuring the highest standards of safety and efficiency. Proven ability to thrive in fast-paced environments, fostering positive relationships and driving successful outcomes.
15
Years of experience
Work History
Flight Attendant
9 Years
Spirit Airlines - Houston, TX | 05.2017 - 05.2026
- Ensured passenger safety by conducting pre-flight inspections of emergency equipment, safety demonstrations and maintaining compliance by enforcing FAA regulations.
- Upsold onboard products and promoted positive passenger experiences.
- Facilitated a positive travel experience for over 220 plus passengers by providing comfort and safety while delivering exceptional service.
- Managed in-flight emergencies with composure, adhering to safety protocols and procedures.
Initial Loss Reporter
9 Months
State Farm - Dunwoody, GA | 05.2016 - 02.2017
- Processed auto and fire insurance claims while providing empathetic customer support.
- Updated customers regarding claim status, policy information, and next steps.
Sales Associate
5 Years 4 Months
DSW - Atlanta, GA | 03.2011 - 07.2016
- Maintained organized merchandise displays and handled cash transactions.
- Delivered exceptional customer service to enhance shopping experience and build customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Educated customers on product features, benefits, and promotions to drive sales conversions.
- Trained new associates on operational procedures, enhancing team performance and customer satisfaction.
Event Coordinator
1 Year 1 Month
Andretti Indoor Karting and Games - Roswell, GA | 04.2015 - 05.2016
- Developed event timelines and managed vendor relationships to optimize service delivery.
- Analyzed event feedback to drive continuous improvement in offerings and guest experiences.
- Coordinated schedules and timelines for events.
- Navigated unexpected challenges and plan changes with poise, implementing effective solutions to maintain operational continuity while ensuring high customer satisfaction levels
- Trained and mentored junior staff on best practices for event coordination and management.
Education
Bachelor of Science - Communications
Morgan State University - Baltimore, MD
05.2008
Skills
Customer Service & Guest Relations
FAA Safety & Emergency Procedures
Conflict Resolution & De-escalation
Sales & Upselling Techniques
Marketing & Promotional Support
Event Planning & Coordination
Team Collaboration & Communication
Administrative Support & Scheduling
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Flight AttendantInitial Loss ReporterSales AssociateEvent Coordinator
Work Type
Full TimePart Time
Location Preference
HybridRemoteOn-Site
Location:
Houston, TX, USDallas, TXChicago, ILWashington, DCNew York, NY
Open to relocation:
Yes
Important To Me
401k matchStock Options / Equity / Profit SharingHealthcare benefitsWork-life balanceCareer advancementWork from home optionPaid sick leaveFlexible work hours4-day work week
Timeline
Flight Attendant
Spirit Airlines
05.2017 - 05.2026Read more
Initial Loss Reporter
State Farm
05.2016 - 02.2017Read more
Event Coordinator
Andretti Indoor Karting and Games
04.2015 - 05.2016Read more
Sales Associate
DSW
03.2011 - 07.2016Read more
Morgan State University - Bachelor of Science, Communications
Read more