Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Garegin Arakelyan

San Bruno,CA

Summary

Adept at managing emergencies and ensuring passenger safety, I leveraged strong work ethic and interpersonal skills at Armenian Airlines to enhance customer satisfaction and adhere to FAA regulations. Demonstrated exceptional service and reliability, leading to positive feedback and seamless travel experiences. Accomplished Flight Attendant offering over 1 year in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Flight Attendant

Armenian Airlines
05.2023 - 04.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Answered passenger questions and provided solutions to issues arising during flights.

Front Desk Agent

President Hotel
08.2022 - 08.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.

Education

Flight Attendant Courses - Flight Attendance

Aviatraining Center CJSC
Yerevan, Armenia
08.2023

GED -

#83 Named H. Galstysn
Yerevan, Armenia
05.2020

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Safety Procedures
  • Emergency Procedures
  • Passenger Assistance
  • Interpersonal communications
  • Emergency Situations Management
  • Emergency Response Coordination
  • FAA Regulations
  • Flight safety
  • Passenger safety management
  • Company policy adherence
  • Preflight briefings
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services
  • Time Management
  • Credit and cash payments
  • Guest Relations
  • Oral and written communications
  • Listening Skills
  • Administrative Skills
  • Reservation Systems
  • Microsoft Office
  • Front Desk Management
  • Front Office Support
  • POS Systems
  • Sales expertise
  • Reservations

Certification

  • (A) (H) Aeroplane/Helicopter
  • SEP Safety Emergency Procedure
  • F/CCL Flight Cabin Crew Licence
  • F/LML Flight Load Licence
  • U/S Under Superivison

Languages

English
Full Professional
Armenian
Native or Bilingual
Russian
Full Professional
French
Limited Working

Timeline

Flight Attendant

Armenian Airlines
05.2023 - 04.2024

Front Desk Agent

President Hotel
08.2022 - 08.2023

Flight Attendant Courses - Flight Attendance

Aviatraining Center CJSC

GED -

#83 Named H. Galstysn

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Garegin Arakelyan