ALEXIS MCDONALD
Sandy,UT
Summary
Outgoing student pursuing part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Supervisor
Caesars Entertainment
Harrah's Lake Tahoe
03.2022 - 08.2024
- Acknowledge, greet and converse with customers who approach the front desk
- Give clear directions to guests
- Complete required paperwork for various front desk transactions and input information into the computer
- Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately
- Check guests in and out
- Monitored and supervised staff during shifts
- Trained new hires on procedures, policies, and customer service expectations.
- Resolved guest complaints in a professional manner.
- Cross trained in Casino Marketing and VIP Services.
Customer Service Representative
ROI Solutions
American Fork, Utah
09.2020 - 04.2021
- Managed customer accounts remotely
- Handled billing queries and order inquiries
- Maintained warm, professional demeanor in customer interactions
- Responded promptly to emails and inbound calls
- Engaged customers via live chat.
Cook/Server
BlueDogpizza
South Lake Tahoe, CA
12.2019 - 03.2020
- Pizza preparation, ensuring diverse, high-quality offerings
- Managed ingredient inventory, maintaining optimal stock levels
- Guaranteed order accuracy, enhancing customer satisfaction
- Led customer transactions, ensuring accurate order placement and payment processing
- Upheld restaurant cleanliness, surpassing health and safety standards.
Cashier
FiveGuys
South Lake Tahoe, CA
08.2019 - 01.2020
- Managed cash transactions with efficiency and accuracy
- Ensured restaurant cleanliness, maintaining a welcoming environment
- Boosted customer satisfaction through attentive service.
Shift Lead
Cupbop
Draper, UT
05.2017
- Great Detail to Customer Service
- Responsible for helping employees to achieve goals at restaurants
- Given more responsibility and leadership, as progression though position
- Responsible for restaurant cleanliness and organization
- Preparing and serving food to customers
- Drove and worked in food trucks at various locations.
Education
AAT Degree - Sociology and Anthropology
Lake Tahoe Community College
South Lake Tahoe06.2024
High School Diploma -
Valley High School
South Jordan05.2019
Skills
- Teamwork and Leadership
- Hotel operations
- Problem-Solving
- Training and mentoring
- Professional Demeanor
- Front Desk Management
- Guest Services
- VIP services
Personal Information
Age: 23
References
- Anthony Spates, GENERAL MANAGER - CUPBOP, 1(856)625-2421
- Jennifer Norono. MANGEMENT - Harrah's Lake Tahoe, 1(916)752-1253
- Ciara Seipel, TEAM LEAD - Five Guys, 1(801)913-6249
Timeline
Hotel Front Desk Supervisor
Caesars Entertainment
03.2022 - 08.2024
Customer Service Representative
ROI Solutions
09.2020 - 04.2021
Cook/Server
BlueDogpizza
12.2019 - 03.2020
Cashier
FiveGuys
08.2019 - 01.2020
Shift Lead
Cupbop
05.2017
AAT Degree - Sociology and Anthropology
Lake Tahoe Community College
High School Diploma -
Valley High School
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