Alexis McGraw
Frisco,TX
Summary
Dynamic professional with a proven track record in operations management, sales, and customer service. Skilled in business planning and writing, I excel at enhancing client satisfaction and driving brand visibility. My ability to implement effective strategies has consistently improved service quality and fostered growth.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Shaped With Lex
02.2023 - Current
- Managed daily operations, ensuring efficient workflow and client satisfaction.
- Privately instructed Pilates to clients on the reformer, mat, and chair.
- Developed marketing strategies to enhance brand visibility and gain clients.
- Implemented customer feedback mechanisms to improve service quality and growth.
Bank Teller
Capital Credit Union
08.2019 - 12.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Maintained compliance with banking regulations and internal policies, minimizing risk for the institution.
Writer/Sports Reporter
Touchdown Alabama Magazine
05.2016 - 02.2018
- Developed engaging content for various platforms, enhancing brand visibility and audience engagement.
- Conducted thorough research to ensure accuracy and relevance of written materials.
- Collaborated with editors and designers to create cohesive publications that align with brand guidelines.
- Edited and proofread articles, ensuring clarity, consistency, and adherence to style standards.
Customer Call Center Representative
Neiman Marcus
09.2015 - 01.2016
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed order processing and tracking using CRM systems.
- Collaborated with team members to streamline call handling procedures.
Education
Bachelor of Science - Journalism
The University of Alabama
Tuscaloosa, AL08-2018
Skills
- Operations management
- Documentation and reporting
- Market analysis
- Negotiation
- Market research
- Business planning
- Sales strategies
- Financial Services
Timeline
Owner/Operator
Shaped With Lex
02.2023 - Current
Bank Teller
Capital Credit Union
08.2019 - 12.2019
Writer/Sports Reporter
Touchdown Alabama Magazine
05.2016 - 02.2018
Customer Call Center Representative
Neiman Marcus
09.2015 - 01.2016
Bachelor of Science - Journalism
The University of Alabama