Summary
Overview
Work History
Education
Skills
Timeline
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Alexis McGraw

Alexis McGraw

Frisco,TX

Summary

Dynamic professional with a proven track record in operations management, sales, and customer service. Skilled in business planning and writing, I excel at enhancing client satisfaction and driving brand visibility. My ability to implement effective strategies has consistently improved service quality and fostered growth.

Overview

10
10
years of professional experience

Work History

Owner/Operator

Shaped With Lex
02.2023 - Current
  • Managed daily operations, ensuring efficient workflow and client satisfaction.
  • Privately instructed Pilates to clients on the reformer, mat, and chair.
  • Developed marketing strategies to enhance brand visibility and gain clients.
  • Implemented customer feedback mechanisms to improve service quality and growth.



Bank Teller

Capital Credit Union
08.2019 - 12.2019
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
  • Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
  • Maintained compliance with banking regulations and internal policies, minimizing risk for the institution.


Writer/Sports Reporter

Touchdown Alabama Magazine
05.2016 - 02.2018
  • Developed engaging content for various platforms, enhancing brand visibility and audience engagement.
  • Conducted thorough research to ensure accuracy and relevance of written materials.
  • Collaborated with editors and designers to create cohesive publications that align with brand guidelines.
  • Edited and proofread articles, ensuring clarity, consistency, and adherence to style standards.

Customer Call Center Representative

Neiman Marcus
09.2015 - 01.2016
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Managed order processing and tracking using CRM systems.
  • Collaborated with team members to streamline call handling procedures.


Education

Bachelor of Science - Journalism

The University of Alabama
Tuscaloosa, AL
08-2018

Skills

  • Operations management
  • Documentation and reporting
  • Market analysis
  • Negotiation
  • Market research
  • Business planning
  • Sales strategies
  • Financial Services

Timeline

Owner/Operator

Shaped With Lex
02.2023 - Current

Bank Teller

Capital Credit Union
08.2019 - 12.2019

Writer/Sports Reporter

Touchdown Alabama Magazine
05.2016 - 02.2018

Customer Call Center Representative

Neiman Marcus
09.2015 - 01.2016

Bachelor of Science - Journalism

The University of Alabama