Alexis McKenzie
Door Dash
Kannapolis,NC
6
years of professional experience
Experienced professional in customer service and team leadership within fast-paced environments. Skilled in conflict resolution and staff training, consistently delivering high-quality service. Ready to leverage strong interpersonal skills to enhance customer satisfaction.
Work History
Delivery Driver
7 Months- Delivered groceries, packages, and medications to residential and business customers, ensuring order accuracy and on-time service.
- Communicated with customers, Walmart employees, and Spark Support about delivery status and resolved issues encountered.
- Maintained a five-star customer rating through timely deliveries, accurate orders, and excellent customer service.
Delivery Driver
1 Year 7 Months- Delivered customer orders efficiently, ensuring timely and accurate service.
- Communicated effectively with customers to confirm order details and address concerns.
- Maintained a five-star customer rating through timely deliveries, accurate orders, and excellent customer service.
Sales Associate
5 Months- Guided customers in product selection, delivering friendly and informed service to enhance their shopping experience.
- Followed store policies and procedures regarding cash and card transactions, customer identification, and theft prevention.
- Stocked and organized merchandise while maintaining a clean and orderly store.
- Maintained accurate inventory through regular inventory counts and reviewed security camera footage to identify theft and transaction errors.
- Unloaded weekly store and warehouse deliveries, ensuring accurate check-in of merchandise.
Manager/Server
4 Years 9 Months- Led daily operations to ensure seamless service and a positive customer experience in a high-volume restaurant environment.
- Developed staff training procedures and guides to enhance team performance and customer satisfaction.
- Trained and supported staff during and after business hours.
- Managed ordering for the location, ensuring products and supplies were ordered accurately from the appropriate vendors based on current store needs.
- Reviewed and verified delivery requests for multiple locations to ensure orders were accurate and fulfilled according to each store's needs.
- Assisted with opening and setting up a new restaurant location, helping to establish daily operations and procedures.
- Maintained inventory and monitored food usage to help control waste and minimize product loss.
- Used Back of House software to break down recipes and menu items, calculate food costs, and identify potential waste and loss.
- Resolved customer and employee concerns and conflicts professionally, using effective communication and problem-solving to maintain a positive work environment.
Education
High School Diploma
- 4.4 GPA
Skills
Positive Attitude
Customer Service
Punctuality and reliability
Interpersonal Communication
Team Leadership
Staff Training
Conflict Resolution
Attention to Detail
Time Management
Cash/Card Handling
Inventory & Order Organization
Timeline
Delivery Driver
Walmart Spark
01.2026 - CurrentRead More
Sales Associate
Concord ABC
07.2025 - 12.2025Read More
Delivery Driver
Door Dash
01.2025 - CurrentRead More
Manager/Server
Miami Fusion Cafe
10.2020 - 07.2025Read More
East Lincoln High School
High School Diploma
Read More