Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmin Williams

Hacienda Heights

Summary

Customer service professional with 7+ years of experience in fast-paced environments, exceptional customer service, and logistics coordination. Proven ability to resolve customer issues efficiently while maintaining high standards of safety and professionalism. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Youth Care Worker

MIAMI DADE COUNTY
03.2018 - 04.2022
  • Organized and tracked inventory for 400+ sites, ensuring accuracy and compliance with state standards.
  • Communicated with vendors to update menus per protocol and ensured compliance across nonprofit, school, and community sites.
  • Collected and cross-referenced applications, verified site eligibility, and maintained accurate records for audits and reporting.
  • Compiled and presented daily reports on site applications, meal counts, staffing levels, and training needs during leadership meetings.

Data Entry Clerk

AMPHASTAR PHARMACEUTICALS
04.2022 - 09.2024
  • Oversaw shipping, receiving, invoicing, and order management processes to ensure accuracy, compliance, and timely fulfillment.
  • Processed DEA documentation, executed credit applications, and supported account openings while providing exceptional customer service.
  • Verified chargebacks and reconciled records to maintain financial accuracy and vendor accountability.
  • Utilized AS400 and Excel to streamline daily operations, cross-reference orders, and improve reporting efficiency.

Receptionist

GERBER COLLISION AND GLASS
09.2024 - Current
  • Delivered professional front-line service by answering high call volumes, assisting customers, and addressing inquiries with efficiency and care.
  • Coordinated and scheduled client appointments through CRM systems, demonstrating strong organizational and time-management skills.
  • Handled payments and financial transactions with accuracy, including insurance claims, credit card processing, and customer billing.
  • Assisted customers with travel logistics such as arranging rentals and coordinating services, ensuring smooth and stress-free experiences.

Education

High School Diploma -

Central High School of Clay County
Lineville, AL
04.2023

Skills

  • Bilingual
  • CPR/BLS Certified
  • Google Workspace
  • AS400 (CRM)
  • POS System
  • Microsoft Office 365

Timeline

Receptionist

GERBER COLLISION AND GLASS
09.2024 - Current

Data Entry Clerk

AMPHASTAR PHARMACEUTICALS
04.2022 - 09.2024

Youth Care Worker

MIAMI DADE COUNTY
03.2018 - 04.2022

High School Diploma -

Central High School of Clay County

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