CODY TEAPE
Summary
An experienced and dependable professional accustomed to resolving conflict and maintaining a keen eye for detail in order to assure safety of property and personnel. Eager to provide a driven yet personable mindset to create a secure environment while minimizing risks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Guest Support Specialist / Security Officer
Miami Dade County PROS - Zoo Miami
03.2015 - Current
- Main point of contact in case of emergencies, animal escapes, alarm activations, security breaches, altercations, suspicious activity, and medical emergencies.
- Organize, delegate, and supervise tasks given to the Guest Support team.
- Write reports of daily activity and irregularities such as unsecured buildings, property damage, theft, guest or employee accidents, first aid situations, worker's compensation and unusual occurrences.
- Conduct routine patrols in order to ensure the safety of guests, employees, property, and assets.
- Monitor, analyze, and retrieve video footage on security cameras.
- Perform daily opening and closing routines regarding paperwork and points of entry across the property.
- Monitor records of radio inventory/repairs and maintain stock of parts.
- Manage and track capital and non-capital inventory of Miami Dade County assets.
- Assist with Safety Inspections & Maintenance: fire inspection, fire extinguishers, fire alarms, back flow, and sprinklers.
- Handle Miami Dade County item deletion submission and transport to County Store.
- Manage golf cart fleet: report cart damages and issues, coordinate cart pick ups and distribution post-repair.
- Manage Miami Dade County vehicle fleet: keep up with regular maintenance periods, report vehicle damages and issues, coordinate towing services, assist with vehicle pick up/drop off, etc.
- Maintain a fluent, thorough stream of communication for Guest Support team, other employees, and guests.
- Monitor safety of guests, employees, and assets during a variety of special events.
- Assist guests with ticket inquiries, printing, and email difficulties using Convergence Ticketing program.
- Demonstrate excellent communication skills while responding to customer inquiries via phone, email and chat.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Train new Guest Support staff on company policies and procedures.
- Lead daily huddles with the team to discuss current projects, objectives, goals and challenges.
- Assist in the recruitment, selection, and onboarding of Guest Support staff, ensuring a skilled and motivated team.
LRT Unit
Miami Dade County PROS - Zoo Miami
12.2024 - Current
- Daily checks of weapon and attachments ensuring they meet proper operability standards.
- Teaching employees basic weapon safety and fundamentals.
- Assist as LRT unit with animal immobilization and transport procedures.
- Item transport to the gunsmith regarding faulty weapon drop-offs and repaired weapon pick-ups.
Education
HIGH SCHOOL -
Felix Varela Senior High
05.2014
Skills
- Exceptional communication
- Customer service
- Task delegation
- Training & development
- Conflict resolution
- Computer literacy
- Organization
- Adaptability
- Tireless work ethic
- Typing speed of 70-80 wpm
Certification
- Shotgun Principles
- Intro to Long Range .308 Bolt Action Rifle
- Red Cross First Aid & CPR
- Red Cross First Aid & CPR Instructor
Timeline
LRT Unit
Miami Dade County PROS - Zoo Miami
12.2024 - Current
Lead Guest Support Specialist / Security Officer
Miami Dade County PROS - Zoo Miami
03.2015 - Current
- Shotgun Principles
- Intro to Long Range .308 Bolt Action Rifle
- Red Cross First Aid & CPR
- Red Cross First Aid & CPR Instructor
HIGH SCHOOL -
Felix Varela Senior High
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