Jeremy Heinz
Port Saint Lucie
Summary
IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest & Member Support Specialist I
Sky Zone
Port Saint Lucie, FL
04.2025 - Current
- Coordinated member inquiries and resolved issues to enhance customer satisfaction.
- Analyzing guest accounts to find relevant information to seek a solution that could equally benefit the company and guest.
- Learned skills with ticketing systems such as Freshdesk for email and Ring Central for live chat.
Full Time Park Team Lead
Sky Zone
04.2024 - 04.2025
- Worked closely with management team to continue directing staff, team leads, and crew to reach periodic goals – short term and long term.
- Credited with assistance to attain top three position of membership conversion for the calendar year of 2024, region-wide.
Part Time Team Lead
Sky Zone
Port Saint Lucie, FL
10.2022 - 04.2024
- Supervised daily operations to ensure compliance with safety standards and quality control measures.
- Trained and mentored team members, fostering a collaborative work environment and skill development.
- Implemented process improvements that enhanced efficiency in customer service delivery and operational workflows.
Crew Member
Sky Zone
Port Saint Lucie, FL
06.2021 - 10.2022
- Supervised guests with safety and entertainment in mind, striving to always create memorable moments.
- Serviced front desk sales with a variety of products, most notably the membership.
- Catered to parents who booked parties, creating meaningful events.
Education
Bachelor of Science - Information Technology Management and Cybersecurity
Indian River State College
12.2024
Associate in Arts - Computer Science Track
Indian River State College
04.2022
Skills
- Exceptional communication
- Cross-functional coordination
- Time Management
- Computer Literacy
- Critical Thinking
- Customer support
Certification
CompTIA A+ Certification, expiration May 2029
Timeline
Guest & Member Support Specialist I
Sky Zone
04.2025 - Current
Full Time Park Team Lead
Sky Zone
04.2024 - 04.2025
Part Time Team Lead
Sky Zone
10.2022 - 04.2024
Crew Member
Sky Zone
06.2021 - 10.2022
Bachelor of Science - Information Technology Management and Cybersecurity
Indian River State College
Associate in Arts - Computer Science Track
Indian River State College