Adrian Vigil
Thornton,CO
Summary
Dynamic professional with a proven track record in enhancing guest experiences at American Rocky Mountaineer. Excelled in complaint handling and guest relations, significantly improving feedback scores. Skilled in data entry and possesses exceptional communication abilities. Demonstrates a strong commitment to maintaining brand standards and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Guest Experience Specialist
American Rocky Mountaineer
05.2024 - Current
Lead Guest Experience Specialist (Part-Time)
American Rocky Mountaineer
03.2023 - 05.2024
Guest Experience Specialist
American Rocky Mountaineer
04.2022 - 10.2022
Open Space Maintenance
Town Of Erie
05.2021 - 08.2021
Open Space Maintenance
Town Of Erie
05.2019 - 08.2019
Major Rides Operator
Lakeside Amusement Park
04.2018 - 07.2018
Food Service Worker
Water World
05.2017 - 09.2017
Grounds Crew Member
Water World
05.2016 - 09.2016
Maintain a clean space for guests of Water World. Tasks included replacing Trash and Recycle bins, cleaning picnic tables, and sweeping up and discarding all trash on the ground.
Education
Bachelor of Arts - Entrepreneurship
Metropolitan State University of Denver
Denver, CO12-2024
High School Diploma -
Horizon High School
Brighton, CO05-2018
Skills
- Exceptional communication
- Guest Relations
- Complaint Handling
- Feedback collection
- Brand representation
- Strong interpersonal skills
- Detail Oriented
- Flexible Schedule
- Data entry proficiency
- Guest accommodations
- Knowledge of local area
- Issue Resolution
- Guest Orientation
Timeline
Lead Guest Experience Specialist
American Rocky Mountaineer
05.2024 - Current
Lead Guest Experience Specialist (Part-Time)
American Rocky Mountaineer
03.2023 - 05.2024
Guest Experience Specialist
American Rocky Mountaineer
04.2022 - 10.2022
Open Space Maintenance
Town Of Erie
05.2021 - 08.2021
Open Space Maintenance
Town Of Erie
05.2019 - 08.2019
Major Rides Operator
Lakeside Amusement Park
04.2018 - 07.2018
Food Service Worker
Water World
05.2017 - 09.2017
Grounds Crew Member
Water World
05.2016 - 09.2016
Bachelor of Arts - Entrepreneurship
Metropolitan State University of Denver
High School Diploma -
Horizon High School
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