Alexis Mejia
San Antonio,TX
Summary
Passionate and customer-focused banking professional with nearly a year of experience as a teller at Wells Fargo. Proven strength in building trust with clients, identifying needs, and gilding them toward tailored financial solutions through meaningful conversations. Strong background in customer service, leadership, and referral success using tools like NBCs. Recognized for exceptionalcommunication skills, attention to detail, and consistent top performance in service metrics such as NPS. Driven to support customers in achieving their financial goals with empathy, clarity, and care
Overview
9
9
years of professional experience
Work History
Teller
Wells Fargo
05.2024 - Current
- Delivered exceptional customer service by efficiently managing and transacting customer accounts while ensuring accuracy and compliance with risk protocols.
- Built strong, personalized relationships with clients to identify financial needs and refer them to the appropriate banking specialist.
- Utilized Wells Fargo's Next Best Conversation (NBC) tool to engage with customers, consistently initiating tailored conversations that supported deeper financial guidence.
- Maintained strong performance across all key teller metrics, including referral consistency, risk evaluation, and operational acuracy.
- Actively contributed to team goals and district success by consistently demonstrating professionalism, attention to detail, and a commitment to customer-centric service
Supervisor
Cherokee Contracting
05.2020 - 05.2024
- Led a team on large-scale projects, ensuring operations ran safely, on schedule, and to client expectations.
- Communicated clearly with diverse teams, showing leadership under pressure and solving problems on the spot.
- Followed detailed plans and protocols, reflecting a strong attention to detail and task execution.
Front End Lead
Walmart
05.2019 - 05.2020
- Supervised cashiers, resolved customer issues, and ensured smooth front-end operations.
- Managed high-volume registers and cash handling while delivering great
Warehouse Order Selector
H-E-B
10.2018 - 05.2019
- Maintained efficient operations and collaboration in a fast-paced warehouse environment.
- Accurately fulfilled orders, maintained safety standards, and adapted to rapidly changing priorities.
Team Leader
Whataburger
10.2016 - 10.2018
- Coached and guided team members in a fast-paced environment to maintain service quality.
- Handling scheduling, team coordination, and service recovery to ensure customer satisfaction.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06-2019
Skills
- Customer relationship building (Personalizing and connecting)
- Financial Needs Assessment
- Risk Management Awareness
- Empathy and active listening
- Problem solving and decision making
- Team Leadership & support
- Bilingual: English & Spanish
Languages
English
Spanish
Timeline
Teller
Wells Fargo
05.2024 - Current
Supervisor
Cherokee Contracting
05.2020 - 05.2024
Front End Lead
Walmart
05.2019 - 05.2020
Warehouse Order Selector
H-E-B
10.2018 - 05.2019
Team Leader
Whataburger
10.2016 - 10.2018
High School Diploma -
Harlandale High School
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