EDWIN ADOLPHE
Brooklyn,NY
Summary
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Being a Bank Teller and Concierge Banker came with the opportunity to do what is of huge interest of mine which is connect with people. It also consisted of assisting clients in their everyday lives, financially speaking. It's that curiosity of mine that has contributed to day-to-day interactions with people when it comes to sales and customer experience. There's a lot of thought that goes into coming up with various solutions through research and conversations as it pertains to individual(s) circumstances.
Overview
6
6
years of professional experience
Work History
Concierge Banker/ Bank teller
CITIGROUP
Brooklyn, NY
12.2019 - 08.2023
- Utilized Salesforce to identify sales targets and to record product based conversations with clients
- Personal bankers depended on me for new relationships and for creating multiple relationship clients
- I was given the responsibility to handle branches, cash possessions, and loading ATMs
- Balanced teller cash dispensers, ATM loading and counting and audits totaling $1,000,000
- Identified client interests and needs to refer to appropriate financial services, such as home, business or personal loans, credit cards, mortgages and savings accounts
- Processed over 200+ transactions per day while accurately verifying all documents and currency to minimize losses due to counterfeit while maximizing efficiency and high-level customer service
- Ensured daily compliance with federal and internal applicable laws, rules and regulations, applying sound ethical judgment and reporting control issues with transparency to safeguard Citibank and its clientele
- Responsible for my branch's cash as far as keeping daily track of how much money goes in and out of the vault for ATM loading or transactional purposes
- Presented and sold banking services and products to new and existing customers
- Processed deposits and pay out funds in accordance with bank procedures, recording all transactions accurately and balancing each day's operations
- Prepared documentation to open or close accounts, including obtaining signatures and assigning account numbers when necessary
- Maintained a high level of customer service at all times
- Utilized customer feedback to improve service and product quality.
Client Service Representative
Bank of America
Brooklyn, NY
06.2019 - 11.2019
- Greeted customers, answered inquiries, and provided assistance
- Assisted with billing inquiries and payment processing
- Developed customer service best practices and procedures
- Trained new customer service representatives on customer service policies and procedures
- Promoted and discussed established and new products that fit the needs of clients
- Responsible for maintaining and creating multiple relationship clientele.
Sales Associate
Michaels
New York, NY
06.2017 - 04.2019
- Assisted with store opening and closing procedures, working with the cash register and inventory control system
- Worked to always keep clientele informed, notifying them of preferred customer sales and merchandise of potential interest
- Engaged with customers in an enthusiastic manner to drive sales
- Introduced promotions and related opportunities to customers, cross-selling products to increase purchase quantities
- Operated cash registers, managing financial transactions and balancing drawers
- Achieved established goals
- Assisted with store opening and closing procedures, using the cash register and inventory control system.
Education
High School Diploma - Communication Arts
Brooklyn Community of Arts And Media High School
Brooklyn, NY06.2017
Skills
- Conversationalist and very curious
- Discreet in approach to connecting with others
- Prioritizes qualitative interactions and goals
- Purposeful
- Willing to work alone if needed
- Very attentive
- Customer Accounts Management
- Personal Information Protection
- Workplace Safety
- Financial Product Knowledge
- Banking
- Relationship Building
Timeline
Concierge Banker/ Bank teller
CITIGROUP
12.2019 - 08.2023
Client Service Representative
Bank of America
06.2019 - 11.2019
Sales Associate
Michaels
06.2017 - 04.2019
High School Diploma - Communication Arts
Brooklyn Community of Arts And Media High School