Alexis Melendez
Jacksonville
Summary
I have a well-rounded background in Human Resources with a focus and passion in Talent Acquisition. I have experience in the process of bringing new talent into an organization, from identifying qualified candidates to successfully integrating them into the team. My strengths lie in both recruitment and onboarding. In recruitment, I have a proven ability to source, attract, and assess top talent. I have expertise in crafting compelling job descriptions, utilizing various recruitment channels, and conducting effective interviews. My onboarding skills ensure a smooth transition for new hires. I develop and implement onboarding processes that familiarize new employees with the company culture, their roles, and necessary procedures. This involves creating informative materials, facilitating introductions, and providing ongoing support during the initial acclimation period.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Swisher
03.2024 - 01.2025
- Managed all onboarding for the manufacturing population
- Supported department projects/tasks as assigned
- Assisted in the recruitment process of the manufacturing population, creating requisitions and job descriptions, and posting new roles to the company website and third party companies
- Managed the job bid process for all internal manufacturing employees
- First point of contact for all general questions related to HR policy and procedures
- Conducted all manufacturing new hire orientation and coordinated any required training
- Completed and processed all I-9 documentation for new hires
- Responsible for employee retention and engagement through ERGs and coordinated events
- Collaborated with operations management and hiring managers to ensure staffing needs were met
Customer relationship advocate
Fidelity Investments
01.2023 - 10.2023
- Assist clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades
- Complete any training and compliance as assigned
- Effectively communicate with team leaders and managers of metric goals and call evaluations
- Completed training and licensing and obtained my Securities Industries Essentials certification through FINRA
Server
El Jefe Restaurant and Bar
05.2021 - 10.2022
- Provided service to a high volume of customers daily
- Greeted guests, answered menu and bar questions as well as promoting specials and special events
- Effectively communicated with hosts, cooks, and bartenders to prepare and serve guests
- Trained new hires on restaurant’s protocols and menu knowledge as well as front and back of house roles
Human Resources Specialist/Recruiter
UPS
03.2020 - 01.2022
- Assist in onboarding process for new hires, coordinating with trainers and managers
- Process new hire information
- Complete I-9 forms, reviewing, approving, and processing into the system
- Support additional HR related projects/tasks as assigned
- Conduct in depth interviews with potential candidates
- Assist in employee promotions and termination
- Successfully track progress of candidates through workday ATS
- Inform and guide hiring managers through interview and offer stages, as well as making sure to understand and complete given quotas needed to be met per hiring cycle
- Candidate sourcing, leveraging job boards, databases and referrals
- Carried over hiring and onboarding responsibilities into my following position as a hub supervisor for the company
FOH Trainer
Tijuana Flats Tex-Mex
10.2020 - Current
- Training all new employees FOH etiquette and procedures and documenting progress, communicating strengths and areas needing improvement
- Setting up restaurant at open to ensure it stayed stocked and sanitary during the shift
- Greeted, assisted, and checked on customers to provide and great dining experience
- Handled phone calls and to-go orders, promoted any specials or new menu items
Hub supervisor
UPS
01.2021 - 07.2021
- Responsible for area set up and ensuring bays and trailers are in correct spots
- Putting any and all equipment needed for the day in the correct areas and communicating with superiors if an issue or error arises
- Managing employees time and responsibilities, breaks, and any time off or schedule conflicts
- Effectively communicating with supervisors and managers of load counts, arrival and departure times, and load percentages
- Clearing any blocks to ensure all packages can move into trailers smoothly from chutes as well as cutting off package movement when trailer meets desired load percentage
- Completing employee progress and efficiency checks and documenting observations, communicating strengths and areas of improvement with employees
- Ensuring all packages have made it to their respective areas by end of day and closing up any open bays and trailers
- Cleaning up the area and clocking out all employees and leave any notes or concerns with the next shift supervisor
- Completing safety and compliance training modules as assigned
- Carried over responsibilities for the HR department including the candidate screening, interviewing, and hiring process and ensuring all new hire information was successfully uploaded into Workday system
- Attending training program (Hub School) and graduated while obtaining “Method Master” award for mastery of inbound safety methods
Cashier
SEPHORA
11.2019 - 03.2020
- Responsible for customer service and check out
- Provided assistance with customer purchases, locating items, answering product and rewards program questions and concerns
- Processed transactions and returns as well as informing customers of sales and promotions when relevant
- Kept cash wrap stocked and clean at all times, and ensured reward products were displayed
FOH server/trainer
Tijuana Flats Tex-Mex
06.2017 - 11.2019
- Front of house employee, promoted to trainer December2017
- Responsible for guest food and merchandise sales, running food, to go food
- Promoted specials, checked on guest satisfaction as well as training new hires the first month of their employment
- New hire training involved teaching/shadowing, daily quizzes on their knowledge of the menu, FOH roles, greetings, and situational scenarios
Education
Associate's degree - Business Administration and Management, General
Florida State College at Jacksonville
08.2025
Skills
- Applicant Tracking Systems
- Time Management
- Attention to Detail
- Client relationship building
Certification
Securities Industry Essentials (SIE)
Timeline
Human Resources Specialist
Swisher
03.2024 - 01.2025
Customer relationship advocate
Fidelity Investments
01.2023 - 10.2023
Server
El Jefe Restaurant and Bar
05.2021 - 10.2022
Hub supervisor
UPS
01.2021 - 07.2021
FOH Trainer
Tijuana Flats Tex-Mex
10.2020 - Current
Human Resources Specialist/Recruiter
UPS
03.2020 - 01.2022
Cashier
SEPHORA
11.2019 - 03.2020
FOH server/trainer
Tijuana Flats Tex-Mex
06.2017 - 11.2019
Associate's degree - Business Administration and Management, General
Florida State College at Jacksonville
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