Alexis Mendoza
Woodstock,Georgia
Summary
Decisive AGM equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Looking to expand on leadership skills and take on a role that demands leadership and responsibility.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Sonesta Simply Suites
Duluth, GA
09.2022 - Current
- Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
- Manage the appearance, condition, and preventive maintenance of the property by collaborating with the Maintenance Manager.
- Assist the GM with the development, implementation and monitoring of capital and operational budgets for the hotel, which support the overall objectives of the company. Work with the finance department on the identification of variances and communication to ownership on the hotel’s financial condition.
- In partnership with the hotel’s assigned AR specialist and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.
- In partnership with the hotel’s assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel. This includes the recruiting, onboarding, training, ongoing performance management, and off boarding of all associates of the hotel.
- Oversaw recruiting, interviews and new employee hiring.
Front Desk Agent
Sonesta Simply Suites
DULUTH, GA
05.2021 - 09.2022
- Team Lead- Established leader in front desk department who is highly rated by management/superiors. Tasked with training all current, previous and new agents to reach professional standards of position.
- Tasked with being in control of Pepsi partner account and with updating HLO weekly to ensure productivity scheduled is in line with productivity approved.
- Familiar with property checkbook, Concur and filling out expense reports.
- Familiar with calculating forecasted revenue and budget to determine if property is en route to obtain flow and where to maximize profits.
- Promoted loyalty by signing guests up for rewards program and encouraged repeat stays through exceptional service. Loyalty Champion with over 100 Travel Pass enrollments within first half of 2022 in extended stay setting.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Front Desk Agent
Holiday Inn
Roswell, GA
06.2017 - 07.2020
- Years of experience with Opera to gain strong comfort and knowledge of the system.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Posted charges, updated accounts and issued bills to departing guests.
Education
Certified Hospitality Supervisor Certification
American Hotel & Lodging Association
09-2024
Skills
- Invoicing and Billing
- Data Gathering
- Account Review
- Problem-Solving
- Account Balancing
- Decision Making
- Highly Organized
- Attention to Detail
Languages
Spanish
Professional
Timeline
Assistant General Manager
Sonesta Simply Suites
09.2022 - Current
Front Desk Agent
Sonesta Simply Suites
05.2021 - 09.2022
Front Desk Agent
Holiday Inn
06.2017 - 07.2020
Certified Hospitality Supervisor Certification
American Hotel & Lodging Association
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