Alexis Mennefield
Decatur,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomy
Clinical Laboratory Services
2022.11 - 2023.03
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Customer Service Advisor
Concentrix
2022.01 - 2022.11
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Front End Associate
Massage Envy Spa
2015.01 - 2016.07
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Implemented new display layouts that attracted customer attention and improved product visibility.
Education
High School Diploma -
George Washington Carver High
Atlanta, GAEsthetician
The Elaine Sterling Institute
Atlanta, GASkills
- Blood collection techniques
- Patient preparation
- Specimen labeling procedures
- Customer Service
- Time Management
- Product restocking
- Call center experience
- Customer Relations
Certification
- PT - Phlebotomy Technician
- Esthetician
- Nail Tech
Timeline
Mobile Phlebotomy
Clinical Laboratory Services
2022.11 - 2023.03
Customer Service Advisor
Concentrix
2022.01 - 2022.11
Front End Associate
Massage Envy Spa
2015.01 - 2016.07
High School Diploma -
George Washington Carver High
Esthetician
The Elaine Sterling Institute
- PT - Phlebotomy Technician
- Esthetician
- Nail Tech
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