Alexis Mesa
Las Vegas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Representative
Abby Connect
Las Vegas
01.2022 - 02.2026
- Ensured that all necessary forms were completed accurately prior to submitting them to the clients.
- Greeted visitors and directed them to appropriate staff members.
- Scheduled appointments and maintained calendar for executives and team members.
- Collaborated with team members to enhance overall office communication processes.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
Warehouse Associate
Amazon
Las Vegas
11.2020 - 10.2021
- Loaded and unloaded packages using powered industrial trucks safely.
- Sorted and organized inventory for efficient storage and retrieval.
- Maintained cleanliness and safety standards in the warehouse environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages, and updated orders in internal database.
Customer Service Representative
First Service Residential
Las Vegas
11.2017 - 07.2020
- Responded to customer inquiries via phone promptly.
- Handled service requests and resolved issues efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Associate
Nevada Department Of Transportation
Las Vegas
06.2015 - 04.2017
- Collaborated with teams to develop transportation improvement plans.
- Coordinated traffic flow to ensure safe and efficient movement of vehicles.
- Implemented safety protocols to minimize risks at work sites.
- Collaborated with team members to complete projects efficiently and safely.
- Maintained tools and equipment to ensure optimal performance and safety standards.
Education
Valley High School
Las Vegas, NVSkills
- Customer relationship management
- Call handling
- Team collaboration
- Communication skills
- Client support
- Active listening
- Customer service
- Multi-line telephone operations
- Typing proficiency
- Verbal and written communication
- Inbound and outbound calling
- Adaptive team player
- Microsoft outlook
- Call management
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Abby Connect
01.2022 - 02.2026
Warehouse Associate
Amazon
11.2020 - 10.2021
Customer Service Representative
First Service Residential
11.2017 - 07.2020
Associate
Nevada Department Of Transportation
06.2015 - 04.2017
Valley High School