Alexis Miller
Atlanta,GA
Summary
I excel in enhancing verification accuracy and customer satisfaction. My analytical mindset and exceptional customer service skills have driven continuous improvement and reduced resolution times. Expert in quality control and dispute resolution, I bring teamwork orientation and precision to every project, achieving significant efficiency gains. Knowledgeable Desired Position with solid background in verification processes. Proven track record of ensuring accuracy and compliance in documentation, contributing to streamlined operations and improved data integrity. Demonstrated proficiency in analytical thinking and attention to detail.
Overview
6
6
years of professional experience
Work History
Safety Verifier
Perdue Farms Inc. - Georgetown
01.2024 - 06.2024
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
Resolution Coordinator
Walmart
02.2023 - 12.2023
- Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
- Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
Customer Service Representative
Dial America
09.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Banking Customer Service Representative
SunTrust
06.2018 - 04.2021
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
Diploma -
Cornerstone Charter Academy High School
Belle Isle, FL05.2009
Skills
- Teamwork orientation
- Accuracy and Precision
- Analytical mindset
- Customer Service
Timeline
Safety Verifier
Perdue Farms Inc. - Georgetown
01.2024 - 06.2024
Resolution Coordinator
Walmart
02.2023 - 12.2023
Customer Service Representative
Dial America
09.2022 - 10.2023
Banking Customer Service Representative
SunTrust
06.2018 - 04.2021
Diploma -
Cornerstone Charter Academy High School
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