Brittany See
Yukon,OK
Summary
Results-driven professional with a proven track record at Love’s Financial, excelling in data verification and fraud prevention. Demonstrated accuracy and attention to detail, enhancing document integrity and customer satisfaction. Adept at multitasking and fostering teamwork, I consistently implement quality control measures that elevate operational efficiency.
Overview
8
8
years of professional experience
Work History
Invoice Verifier II
Love’s Financial
Oklahoma City, OK
05.2021 - Current
- Reviewed financial documents for accuracy and compliance with company policies.
- Conducted thorough verification of customer information to ensure data integrity.
- Implemented quality control measures that improved document accuracy rates.
- Trained new team members on verification protocols and best practices.
- Developed process documentation to enhance training efficiency and clarity.
- Coordinated with management to identify opportunities for workflow improvements.
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Identified potential areas of risk or fraud during the verification process, mitigating potential losses for clients and the company.
- Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
- Collaborated with colleagues on special projects, ensuring successful completion within deadlines.
- Maintained strict confidentiality when dealing with sensitive personal information throughout the entire verification process.
- Trained new employees on company policies, procedures, and verification techniques, contributing to overall team success.
- Developed a deep understanding of industry-specific requirements to ensure accurate verification outcomes tailored to each client''s needs.
- Implemented innovative solutions to common challenges faced during the verification process.
Second Assistant Manager
Casey's
Oklahoma City, OK
11.2019 - 07.2021
- Led team in daily operations, ensuring efficient workflow and adherence to company policies.
- Developed training materials for new staff, enhancing onboarding process and employee retention.
- Implemented inventory management system, improving stock accuracy and reducing waste.
- Coordinated staff schedules, optimizing coverage during peak hours to enhance customer service.
- Mentored junior employees, fostering skill development and promoting a collaborative work environment.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Personal Lines Insurance Agent
Eck Agency
Wichita, KS
08.2018 - 06.2019
- Developed customized insurance solutions tailored to client needs and risk profiles.
- Provided expert guidance on policy options, ensuring informed decision-making for clients.
- Streamlined claims processes, enhancing customer satisfaction and reducing turnaround times.
- Mentored junior agents on best practices in sales techniques and customer engagement.
- Conducted regular policy reviews, identifying coverage gaps and recommending improvements.
- Improved overall agency efficiency by contributing to the development of internal procedures and guidelines for daily operations.
- Established information necessary for policy development by interviewing clients, requesting records and inspecting property.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients during claim processes, guiding them through each step and advocating on their behalf when necessary.
- Researched providers and compared coverage and premiums to deliver best possible packages to clients.
- Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference.
- Generated quotes and proposals for clients to match individual needs.
Education
High School Diploma -
Norfolk Senior High
Norfolk, NE05.2017
Skills
- Teamwork orientation
- Accuracy and precision
- Analytical mindset
- Customer service
- Attention to detail
- Data entry and review
- Fraud prevention
- Fraud detection
- Data verification
- Teamwork and collaboration
- Quick-learning
- Multitasking Abilities
Timeline
Invoice Verifier II
Love’s Financial
05.2021 - Current
Second Assistant Manager
Casey's
11.2019 - 07.2021
Personal Lines Insurance Agent
Eck Agency
08.2018 - 06.2019
High School Diploma -
Norfolk Senior High