SHELBY DELANEY
Strut Guys, Inc.
Alva,OK
2027
years of professional experience
Customer-focused professional with expertise in addressing needs and fostering communication. Skilled in implementing strategies for challenging situations and proficient in software applications, including Windows, Word, Excel, Google Docs, and Zoom. Knowledgeable in HIPAA regulations, providing compliant support in healthcare environments.
Work History
Third Party Verifier
4 Months- Ensured correct customer data entry, read from script verbatim, followed all rules and regulations.
- Reviewed and validated customer data for accuracy and completeness.
- Collaborated with team members to resolve discrepancies in records.
- Conducted quality assurance checks on incoming information submissions.
Officer Manager
18 Years 8 Months- Processed QuickBooks 941 certified payroll information through computer-based payroll workflows to support filing readiness.
- Managed inventory management processes to maintain optimal stock levels and reduce shortages.
- Assisted with daily operations to maintain efficient workflow and consistent service delivery.
- Monitored compliance with safety protocols, ensuring a secure working environment for all staff.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Customer Service
6 Years 2 Months- Campground Master Database. Making individual profiles for customers, greeting customers as they arrive, register customers for their stay, assist customers with any problems that may arise, and resolving issues in a timely manner, Managed opening and closing procedures for business operations.
- Provided exceptional customer service through timely communication and professional interactions.
- Maintained strong customer relations and effective customer service standards.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Promoted positive member relations through providing excellent customer service.
- Increased repeat business with exceptional customer service and memorable dessert experiences.
- Provided exceptional customer service, resulting in numerous positive feedback from clients.
- Resolved guest inquiries punctually and politely for professional customer service.
- Maintained exceptional customer service standards throughout every shift.
- Cross-trained and backed up other customer service managers.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
Caregiver
3 Years 11 Months- Provide daily care and hygiene for the clients, prep and serve meals, clean and laundry, take care of medical appointments, and medication control.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, maintaining accurate health records.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with healthcare teams to develop individualized care plans.
- Monitored client condition and reported changes to healthcare professionals.
- Ensured a clean and safe environment by adhering to hygiene standards.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
Daycare Provider
11 Years 1 Month- Provided daily care, hygiene, meal preparation and service, and engaged children in learning and play activities. Planned monthly menus while ensuring compliance with all state and federal regulations and training requirements.
- Designed engaging activities to promote cognitive and social development in children.
- Maintained a safe and clean environment in compliance with health regulations.
- Communicated effectively with parents regarding children's progress and daily activities.
- Implemented individualized care plans to address specific developmental needs of each child.
- Monitored children's behavior and implemented positive reinforcement strategies to encourage good habits.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
Photo Lab Manager
1 Year 2 Months- Completed monthly inventory and prepared employee schedules.
- Trained and mentored staff on equipment usage and photo processing techniques.
- Managed daily operations of photo lab, ensuring high-quality output and customer satisfaction.
- Oversaw inventory management, maintaining optimal stock levels of supplies and materials.
- Implemented quality control measures to ensure consistency in photo development standards.
- Developed promotional strategies to increase photo service sales and customer engagement.
- Resolved customer inquiries and complaints effectively, enhancing overall service experience.
- Improved customer satisfaction by providing high-quality photo services and maintaining a clean, organized lab environment.
- Established preventative maintenance routines on all equipment, reducing unexpected breakdowns and costly downtime incidents significantly.
- Provided exceptional customer service by addressing concerns quickly and effectively resolving any issues that arose.
- Consistently met deadlines by implementing effective time management practices among staff members.
- Trained and supervised staff members, resulting in a knowledgeable team capable of consistently meeting customer needs.
Customer Service
- Delivered exceptional customer service by resolving over XX% of inquiries on the first call, enhancing customer satisfaction and loyalty.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Developed knowledge base for customer service reps, reducing resolution time.
- Worked with customer service to handle escalated customer issues.
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Increased customer retention through exceptional technical support and customer service.
- Addressed individual client concerns promptly, demonstrating commitment to excellent customer service.
International Operator
2 Years- Managed international customer inquiries, ensuring timely and accurate responses.
- Coordinated cross-functional communication to streamline operations and enhance service delivery.
- Assisted in training new team members on company policies and customer service protocols.
- Prioritized tasks effectively under demanding time constraints without compromising accuracy or attention to detail.
- Improved communication efficiency by managing and routing international calls for clients.
- Provided exceptional customer service through attentive listening and clear communication during call handling.
- Managed high-stress situations calmly and professionally during peak calling periods or system outages.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
High School Diploma
Skills
Data review
Data entry proficiency
Relationship management
Customer database systems
Data management systems
Customer focus
Analytical skills
Campground Master Database
Coordination and scheduling
Client support
Coordination and scheduling
Customer Service
Customer engagement
Call management
Interpersonal communication
Great listener
Active listening
Excellent communication
Teamwork
Teamwork orientation
Multitasking Abilities
Collaborative skills
Issue resolution
Self motivation
Multitasking
Effective communication
Critical thinking
Active listening
Call handling
Client relationship management
Computer proficiency
Data entry
Self-motivation
Personal Information
Title: Resume
Timeline
Third Party Verifier
AnswerNet
01.2026 - 05.2026Read More
Customer Service
New Mexico Camping Resort/ Enchanted Trails RV Park
04.2019 - 06.2025Read More
Caregiver
ATC Home Healthcare
04.2014 - 03.2018Read More
Officer Manager
Strut Guys, Inc.
01.2008 - CurrentRead More
Daycare Provider
Self Employed
03.2003 - 04.2014Read More
Photo Lab Manager
Walmart
01.2002 - 03.2003Read More
International Operator
Qwest Call Center (CenturyLink)
12.1999 - 12.2001Read More
Customer Service
Bank of America Call Center
Read More
Grants High School
High School Diploma
Read More