Alexis Mireles
Brownsville,TX
Summary
I believe that learning is a lifelong journey, and I am dedicated to expanding my knowledge and skill set at every opportunity.
Above all, making a positive difference in our world is at the core of everything I do, and am committed to upholding this value in all aspects of my work.
Overview
8
8
years of professional experience
Work History
Fraud Prevention Specialist
Bank of America
Brownsville, TX
05.2023 - 01.2024
- Implemented anti-fraud measures including identity verification protocols and real-time alerts for high-risk transactions. Reviewed customer account activity to detect and address fraudulent behavior.
Licensed Rentention II Specialist
Sitel Group
Brownsville, TX
10.2022 - 01.2023
- Utilized feedback from customers to determine appropriate conflict resolution techniques and retention strategies, resulting in improved customer satisfaction.
Youth Care Worker
Krucial Staffing
Carrizo Springs, TX
07.2021 - 07.2022
- Supervised, mentored, and modeled positive behavior for youth, fostering a supportive environment. Proficient in creative problem-solving, conflict resolution, teamwork, and accurate analysis.
Preloader
UPS
Brownsville, TX
06.2020 - 06.2021
- Efficiently prepared trucks for delivery, ensuring timely completion while prioritizing safety and quality control.
Youth care worker
Casa Rio Grande Southwest Key
San Benito, TX
08.2018 - 04.2020
- Provided guidance and mentorship to youth, fostering a supportive environment for children. Skilled in creative problem-solving, conflict resolution, teamwork, and accurate analysis.
Work Study Office Assistant
UTRGV Office of Education
Brownsville, TX
09.2015 - 05.2018
- Provided administrative and customer support for UTRGV's Office of Education department. Managed inquiries, communications, visitor interactions, and documentation.
Education
Bachelor of Science - Biology with Minor in Chemistry
The University of Texas Rio Grande Valley
05-2025
High School Diploma -
Los Fresnos High School
06.2015
Skills
- Data collection and analysis
- Documentation skills
- Analytical mindset
- Quality control
- Ethical standards
- Teamwork and Collaboration
- Communication
Timeline
Fraud Prevention Specialist
Bank of America
05.2023 - 01.2024
Licensed Rentention II Specialist
Sitel Group
10.2022 - 01.2023
Youth Care Worker
Krucial Staffing
07.2021 - 07.2022
Preloader
UPS
06.2020 - 06.2021
Youth care worker
Casa Rio Grande Southwest Key
08.2018 - 04.2020
Work Study Office Assistant
UTRGV Office of Education
09.2015 - 05.2018
Bachelor of Science - Biology with Minor in Chemistry
The University of Texas Rio Grande Valley
High School Diploma -
Los Fresnos High School