Roderick Kines
Dallas,TX
Summary
Professional Social Media Specialist offering more than 6 years of experience in marketing. Offering expertise in working with dynamic range of personalities and building lasting client relationships. Pursuing new challenge overseeing content and campaigns for high-value clients.
Goal-oriented Data Analyst successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
22
22
years of professional experience
Work History
Fraud Prevention Specialist
Goldman Sachs
04.2020 - Current
- Analyzed engagement with content and campaigns to improve effectiveness of future plans and proposals.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Operated social media platforms to assure smooth day-to-day operations.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
IT Support Specialist
Encore Wire
04.2007 - 01.2012
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
Travel Agent/Customer Service
Hilton Garden Inn Hotel
11.2002 - 07.2009
- Making Reservations, Trouble Shooting Data Entry Reservation Corrections Answering Inbound calls ,Multi Tasking
- Etc.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Leveraged reference tools and conducted trainings to improve customer service.
- Improved customer service wait times to mitigate complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Mentored new employees on procedures and policies to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associates Degree - Small Business Operations
Richland College
Richardson, TX05.2002
High School Diploma -
Academy Of Career Education Charter School
Reno, NV07.1993
Skills
- Phone Etiquette Expert
- Customer Communications
- Problem-Solving
- Database Skills
- Analytical Thinking
- Competitive Research
- Team Collaboration
- Detail-Oriented
- Relationship Building
- Data Collection and Analysis
- Problem Solving
- Customer Service
- Computer Proficiency
- Data and Trend Forecasting
- Industry Trends
- Internet Marketing
- User Content Moderation
- Content Management
Websites
Additional Information
Lean Certified
Timeline
Fraud Prevention Specialist
Goldman Sachs
04.2020 - Current
IT Support Specialist
Encore Wire
04.2007 - 01.2012
Travel Agent/Customer Service
Hilton Garden Inn Hotel
11.2002 - 07.2009
Associates Degree - Small Business Operations
Richland College
High School Diploma -
Academy Of Career Education Charter School
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