Kimberly Benjamin
Jacksonville
Summary
Highly motivated and skilled professional that seeks a career with advancement potential within a dynamic high growth organization that welcomes fresh ideas and dedication. I produce excellence and I am consistently meeting objectives and exceeding expectations. Customer service specialist and business development executive with more than 8 years experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently.
Overview
10
10
years of professional experience
Work History
Fraud Prevention Specialist
Citi Bank
01.2024 - Current
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Custer Care Expert
Select Portfolio Servicing
11.2023 - 02.2024
- Perform clerical duties such as typing, proofreading, and sorting mail
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Correspondence /Customer Service
Freedom Mortgage Corporation
12.2020 - 04.2023
- Process customer calls related to mortgage loan payments
- Observe service quality standards in order to keep customer satisfaction
- Knowledge of procedures and regulations in the mortgage banking
Intake Receptionist
Slocumb Law Firm
03.2022 - 01.2023
- As a legal intake specialist, I was responsible was to gather and record information from potential clients
Home Preservation Specialist
Digital Risk
03.2020 - 11.2020
- As a property preservation specialist I looked after vacant properties that were empty due to foreclosure or default and helped customer keep their homes during covid
Correspondence Specialist
Ditech Mortgage Corp.
05.2019 - 03.2020
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
- Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored
- Answer user inquiries regarding computer software or hardware operation to resolve problems
Claims Supervisor
Ditech Mortgage Corp.
05.2017 - 05.2019
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Schedule staff hours and assign duties
- Provide employees with the tools they need to do their jobs
- Provide employees with the training they need to do their jobs
- Help employees set goals to improve their performance
- Held staff accountable
Customer Service Representative
Ditech Mortgage Corp.
05.2015 - 05.2017
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Education
High School -
Samuel W. Wolfson High School
Jacksonville, FLSkills
- Benchmarks - Expert
- Call Center - Expert
- Claims - Experienced
- Communicate Effectively - Expert
- Multitasker - Expert
- Hard worker - Expert
- Document entry and review - Experienced
- Critical thinking
- Fraud prevention strategies
- Conflict resolution
- Transaction monitoring
- Identity verification
- Teamwork
- Problem-solving
LANGUAGES
English
Timeline
Fraud Prevention Specialist
Citi Bank
01.2024 - Current
Custer Care Expert
Select Portfolio Servicing
11.2023 - 02.2024
Intake Receptionist
Slocumb Law Firm
03.2022 - 01.2023
Correspondence /Customer Service
Freedom Mortgage Corporation
12.2020 - 04.2023
Home Preservation Specialist
Digital Risk
03.2020 - 11.2020
Correspondence Specialist
Ditech Mortgage Corp.
05.2019 - 03.2020
Claims Supervisor
Ditech Mortgage Corp.
05.2017 - 05.2019
Customer Service Representative
Ditech Mortgage Corp.
05.2015 - 05.2017
High School -
Samuel W. Wolfson High School
Similar Profiles
Luz LopezLuz Lopez
KYC Operations Assoc Analyst at Citi BankKYC Operations Assoc Analyst at Citi Bank
Pooja DumalPooja Dumal
Senior Full Stack Developer at Citi BankSenior Full Stack Developer at Citi Bank
Iris GonzalezIris Gonzalez
Fraud Specialist at Citi BankFraud Specialist at Citi Bank