Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Hi, I’m

Alexis Mora

Menifee,CA

Summary

Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Customer service professional focused on enhancing customer experiences and streamlining processes. Recognized for fostering teamwork and driving results through adaptive strategies and effective communication. Demonstrated problem-solving abilities and a customer-centered approach. Experienced in the grocery product industries, with three years of leadership roles and a proven track record of increasing sales and customer satisfaction while reducing downtime and spending. Effective in working unsupervised and quickly mastering new skills. Dedicated and organized professional committed to streamlining procedures and meeting company needs. Skilled in working under pressure and adapting to new situations and challenges

Overview

5
years of professional experience
1
Certification

Work History

Sam's Club

Fulfillment Associate
11.2024 - Current

Job overview

  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

South Coast Winery

Host
04.2024 - 11.2024

Job overview

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guests needs seamlessly
  • Handled high pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm professional demeanor
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences

VONS

Online Shopping Manager, Front Desk,Cashier, Clerk
07.2020 - 04.2024

Job overview

  • Resolved customer complaints regarding sales and service
  • Coached, developed, and motivated team to achieve revenue goals
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Cal State San Marcos
San Marcos, CA

GED
01.2022

University Overview

  • Awarded Dean's List Freshman Year College
  • Extracurricular Activities:

(Sports, AVID, STEM, Community Service)

Skills

  • Communication
  • Customer Service
  • Leadership & Management
  • Problem Solving
  • Time Management
  • Transferable Skills
  • Teamwork and collaboration
  • Committed to Continuous Learning

Awards

  • Dean's List Freshman Year College
  • Employee of the Month (Vons), 01/01/20
  • Employee of the Month (Vons), 04/01/23
  • Graduated EMT School BLS Certified

Certification

  • Automated External Defibrillator (AED) Use Certification - American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association.


Timeline

Fulfillment Associate

Sam's Club
11.2024 - Current

Host

South Coast Winery
04.2024 - 11.2024

Online Shopping Manager, Front Desk,Cashier, Clerk

VONS
07.2020 - 04.2024
  • Automated External Defibrillator (AED) Use Certification - American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association.


Cal State San Marcos

GED
Alexis Mora