Alexis Mora

• Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
• Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
• Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guests needs seamlessly
• Handled high pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm professional demeanor
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences

• Resolved customer complaints regarding sales and service
• Coached, developed, and motivated team to achieve revenue goals
• Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers
• Managed and motivated employees to be productive and engaged in work.
• Cross-trained existing employees to maximize team agility and performance.

• Awarded Dean's List Freshman Year College
• Extracurricular Activities:

(Sports, AVID, STEM, Community Service)