Alexis Morgenstern
Pittsburgh,PA
Summary
Passionate customer service representative with 7 years of experience! I am passionate, tentative, and always looking to grow in the workplace.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Panther Specialty Pharmacy
Pittsburgh, PA
05.2024 - Current
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Customer Care Specialist
Nevillewood Country Club
Presto, PA, United States
05.2017 - 06.2023
- Met with prospects about potential memberships
- Worked diligently with business manager to take care of members needs
- Distributed phone calls and emails to correct point of contact
- Used Sales Force as a tool to track growth and productivity within the club
Assistant Director
Renaissance Volleyball Club
Pittsburgh, PA, United States
11.2015 - 06.2017
- Responded promptly to phone calls and emails
- Point of contact between Head Director and families within the club
- Managed sales and budget for the sports seasons
- Worked in a timely fashion to get individual teams scheduled for tournaments
Education
Bachelors -
Millersville University
Lancaster, PA05.2018
Skills
- Customer Relationship Management
- Customer Service
- Administrative Skills
- Sales Force
Hobbies and Interests
Exploring different parts of Pittsburgh with my husband, daughter, and dog, trying new & local coffee shops
Timeline
Patient Care Coordinator
Panther Specialty Pharmacy
05.2024 - Current
Customer Care Specialist
Nevillewood Country Club
05.2017 - 06.2023
Assistant Director
Renaissance Volleyball Club
11.2015 - 06.2017
Bachelors -
Millersville University