Gregory Castillo
Honolulu
Summary
I grew up watching my father navigate the world of Information Technology, seeing firsthand how critical systems support the mission. That exposure, combined with the adaptability required of a military brat, shaped my professional foundation. While my initial career led me to healthcare, where I mastered the art of working under pressure and protecting sensitive information. I’m now returning to my roots. I am leveraging my clinical experience and lifelong exposure to IT to transition into an IT role, bringing the same dedication to service, technical excellence that defines my family's legacy.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
10
10
years of professional experience
Work History
Patient Care coordinator
Revibe Health
Honolulu
01.2020 - Current
- Improved data accuracy by entering patient information into EMR systems using standardized workflows, resulting in reliable records and reduced entry errors.
- Streamlined document management by scanning and uploading files into EMR systems, ensuring secure storage, quick retrieval, and compliance with digital record standards.
- Supported system functionality by entering and configuring programs within EMR platforms, contributing to efficient workflows and improved user experience for clinical staff.
- Coordinated patient appointments and follow-ups for optimal healthcare delivery.
- Managed patient records using electronic health record systems efficiently.
- Collaborated with healthcare providers to ensure seamless patient care transitions.
- Assisted in training new staff on patient care protocols and procedures.
Medical assistant
Revibe Health
Honomu
01.2016 - Current
- Managed high-volume patient check-ins and rooming by organizing workflow and prioritizing care, resulting in reduced wait times and improved patient flow.
- Collected and recorded patient vital signs accurately by following clinical protocols, ensuring reliable data for provider assessments and treatment decisions.
- Performed blood draws and specimen handling using proper techniques, leading to accurate lab results and increased patient comfort and safety.
- Maintained patient records in EMR by entering accurate information, enhancing documentation quality and supporting effective patient care.
- Scanned and uploaded patient documents into EMR by organizing and verifying records, ensuring compliance with medical documentation standards and improving record accessibility.
Education
Associate Degree - Criminal justice and criminology
Chaminade University
Honolulu, HISkills
- Electronic Medical records(EMR)
- customer relationship management
- Performance improvement
- Scheduling
- data management
- Customer service
- effective communication
- team collaboration
- Organizational skills
- Attention to detail
- problem solving
- critical thinking
- time management
- Goal setting
- Process improvements
- Multitasking
- Office administration
- Strategic planning
- LAN
- WAN
- Windows Administration
- Active Directory
- Microsoft Office
- Excel
- Word
- PowerPoint
- Microsoft Teams
- Inventory management
- Policy compliance
- Relationship building
- Policy compliance
Additional Projects And Development
- Capable of working various shift hours to include weekends, to support customer mission requirements.
- Bi-lingual English & Spanish.
- Already possess a U.S. Passport, U.S. driver’s license. Able to travel domestically/internationally and embark Navy vessels and aircraft.
Timeline
Patient Care coordinator
Revibe Health
01.2020 - Current
Medical assistant
Revibe Health
01.2016 - Current
Associate Degree - Criminal justice and criminology
Chaminade University