Alexis Morris
Sacramento,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Representative
Blue Apron
Richmond, California
03.2019 - 02.2026
- Assisted customers with product inquiries and order issues effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
- Processed orders and ensured accurate fulfillment for timely deliveries.
- Maintained detailed records of customer interactions and feedback for quality assurance.
- Collaborated with team members to improve service efficiency and workflow processes.
- Trained new staff on customer service protocols and company policies comprehensively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Oakland Technical High School
Oakland, CASkills
- Customer relationship management
- Order processing
- Complaint resolution
- Team collaboration
- Customer feedback analysis
- Service efficiency improvement
- Training and onboarding
- Effective communication
- Time management
- Warehousing functions
- Documentation
- Travel planning
- Call center operations
Timeline
Customer Service Representative
Blue Apron
03.2019 - 02.2026
Oakland Technical High School