Alexis Mourning
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills, working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Clerk III-TWA II
Health and Human Services Commission
Houston, TX
10.2015 - Current
- Collaborated closely with team members to achieve special project objectives and meet deadlines.
- Conversed with customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge/policy through continuing education and advanced training.
- Knowledge of HHSC programs TW, SNAP,Medicaid,CHIP,TANF.
- Diagnosing and resolving software issues.
- Ability to access and navigate EWMS, TIERS portal effectively and complete task within a timely manner.
- Assisted clients with completing forms required for processing applications.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Contacted customers via phone or email to address data inquiries.
- Exceeded quality goals to support team productivity.
- Performed data entry, data cleaning, and data coding for analysis.
- Provided data-driven solutions to support decision making.
- Typed, formatted and edited correspondence and other documents.
Customer Service Representative
Zoyto
Houston, TX
02.2014 - 09.2015
- Confer with customers/designers by telephone assisting them with many issues, working with HR, Origami Owl production
- Being able to communicate with the customers/designers to resolve any situation for the best possible outcome
- Using Excel, Word Doc., to process and issue out RMA's, Reships through FedEx and USPS.
- Using the CSR program to make escalations of any open or closed cases
- Having knowledge of the company making sure that the information given was accurate.
Server
Movie Tavern
Houston, TX
10.2013 - 02.2014
- Collect payments from customers
- Provide great customer Service
- Take orders from patrons
- Serve food or alcohol/beverages to patrons
- Prepare checks and Make recommendations to guest
- Handling of cash and credit card payments
- Having knowledge of the company and products
- Checking back with guest in a timely manner, bussing, cleaning making sure that they were happy guest
- Made sure to restock and keep theater clean as well as prepare for the next guest
Inventory/Stock Clerk
RGIS
Houston, TX
04.2013 - 12.2013
- Issued supplies, materials and products to team members based on information from requisitions.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Moved items from central storage room to shelves for customer purchase.
- Monitored expiration dates on perishable items regularly throughout shift; removed any expired goods from shelves quickly.
- Participated in annual physical inventories including counting merchandise stored in both back room areas and retail floor displays.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Education
High School Diploma -
Dekaney High School
Houston, TX05-2011
Some College (No Degree) - Pediatric Nursing
Lone Star College
Houston, TXSkills
- Data quality assurance processes
- Data screening/entry
- Excel functions
- Call center operations
- Problem resolution
- Verbal and written communication
- Report creation
- Call escalation
- Microsoft PowerPoint
- Follow-up skills
- Product knowledge
- Service desk management
- Network troubleshooting
- Analytical thinking
- Self motivated
- Ability to work independently
- Can preform job functions in a fast pace environment
- Manage multiple tasks/job duties
- Customer service experience
References
References available upon request.
Timeline
Clerk III-TWA II
Health and Human Services Commission
10.2015 - Current
Customer Service Representative
Zoyto
02.2014 - 09.2015
Server
Movie Tavern
10.2013 - 02.2014
Inventory/Stock Clerk
RGIS
04.2013 - 12.2013
High School Diploma -
Dekaney High School
Some College (No Degree) - Pediatric Nursing
Lone Star College