Alexis Muniz
San Antonio,TX
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
14
14
years of professional experience
Work History
Child Protective Services Investigator
Texas Department of Family and Protective Service
San Antonio, Texas
02.2025 - Current
- Conducted thorough investigations into child welfare reports and allegations.
- Evaluated family environments to determine safety and well-being of children.
- Facilitated interviews with children, families, and relevant witnesses during investigations.
- Developed detailed case reports that documented findings and outlined actionable recommendations for child welfare.
- Collaborated with law enforcement and community agencies to enhance case assessments and resource allocation.
- Oversaw multiple cases involving various clients to ensure comprehensive support. while adhering to agency policies and procedures.
Lead Unification Manager
The Providencia Group LLC
01.2022 - 09.2025
- Led cross-functional teams to improve operational efficiency and achieve project success.
- Ensured staff met performance standards and goals, promoting a culture of accountability and continuous improvement.
- Monitored changes in immigration law, child welfare policies, and cultural sensitivity practices; ensured team training.
- Liaised with internal and external stakeholders, including governmental agencies and non-profit organizations, to facilitate collaboration and resource sharing.
- Addressed unique needs of diverse clients, including refugees and minority families, to enhance service delivery and community support.
Manager
Freddy’s Frozen Custard & Steak Burgers
11.2015 - 12.2021
- Oversaw employee performance in front and back of house to ensure compliance with policies and food safety guidelines.
- Developed weekly employee schedules and managed time-off requests effectively.
- Executed restaurant opening and closing procedures while managing financial deposits.
- Streamlined operations to improve customer service efficiency and guest satisfaction.
- Resolved complaints related to food quality and service, enhancing customer satisfaction.
- Conducted facility walk-throughs at shift start and end to assess cleanliness and readiness.
- Developed visual reports on food percentages and expenses to ensure operational standards.
- Input new employees into payroll system for accurate record-keeping.
Security/Concessions Manager
State Farm Arena
01.2013 - 10.2015
- Managed diverse security systems and alarms, safeguarding venue assets and ensuring operational integrity.
- Executed perimeter security routines, enhancing safety protocols for arena operations.
- Monitored venue areas to ensure patron safety and assist employees.
- Developed inventory management processes, improving stock accuracy and minimizing waste.
- Assisted in controlling inventories, product costs, cash handling, and purchasing activities.
- Prepared detailed reports and documentation for operational transparency.
Education
Bachelor of Science - Rehabilitation Services
The University of Texas of Rio Grande Valley
Edinburg, TX12-2019
Skills
- Sales management
- Case analysis
- Stakeholder engagement
- Performance monitoring
- Team leadership
- Time management
- Data collection
- Child welfare assessment
Languages
- Spanish
- English
Timeline
Child Protective Services Investigator
Texas Department of Family and Protective Service
02.2025 - Current
Lead Unification Manager
The Providencia Group LLC
01.2022 - 09.2025
Manager
Freddy’s Frozen Custard & Steak Burgers
11.2015 - 12.2021
Security/Concessions Manager
State Farm Arena
01.2013 - 10.2015
Bachelor of Science - Rehabilitation Services
The University of Texas of Rio Grande Valley