Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Nastase

Summary

Ambitious and dedicated professional with extensive experience in customer service and a strong desire to grow within the workforce. Demonstrated success in roles such as barista, retail brand representative, front staff administration at a grand salon, and account coordinator in personal lines insurance. Recognized for strong work ethic, exceptional interpersonal skills, and commitment to delivering exceptional service. Excited to leverage diverse experiences and passion for continuous development to make a positive contribution and advance in a dynamic work environment.

Overview

6
6
years of professional experience

Work History

Personal Lines Account Coordinator and Administrative Assistant

Assured Partners
03.2024 - Current
  • Skilled in policy renewals, coverage assessments, and resolving client inquiries to ensure satisfaction and retention.
  • Strong organizational abilities combined with effective communication skills to support seamless operations within the insurance industry.
  • Answer phone calls, send and receive mail, ordering supplies, and scheduling when necessary.
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Coordinated meetings, calls, and proposals for high net worth-person account management team.

Brand Representative

Abercrombie and Fitch
12.2022 - 04.2024
  • Assist with inventory management, including receiving and stocking merchandise.
  • Process transactions using the store's point-of-sale system, and handle cash, credit card, and gift card payments.
  • Completed floorsets contributing to visual merchandising, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.

Barista

Starbucks
03.2020 - 05.2023
  • Monitor inventory levels and restock supplies as needed, such as coffee beans, milk, and syrups
  • Operate various equipment, such as coffee grinders, espresso machines, and blenders, to prepare beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Guest Expert

Charles Penzone
08.2018 - 06.2020
  • Manage phone calls and schedule appointments for guests, ensuring that all appointments are booked accurately and efficiently.
  • Process payments for salon services, including cash handling, credit card processing, and gift card redemption.
  • Monitor inventory levels for salon products and supplies, and order additional items as needed.
  • Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Maintained high levels of cleanliness and organization in all public areas, elevating the overall guest experience.

Education

Bachelor of Science in Human And Consumer Sciences -

Ohio University
Athens, OH
05.2023

Skills

  • Microsoft Office
  • Adobe
  • Customer Service
  • Multitasking proficiency
  • Team Player
  • Goal-Oriented
  • Time Management
  • Data Entry
  • Problem-Solving
  • creativity

Timeline

Personal Lines Account Coordinator and Administrative Assistant

Assured Partners
03.2024 - Current

Brand Representative

Abercrombie and Fitch
12.2022 - 04.2024

Barista

Starbucks
03.2020 - 05.2023

Guest Expert

Charles Penzone
08.2018 - 06.2020

Bachelor of Science in Human And Consumer Sciences -

Ohio University

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Alexis Nastase