Alexis Navarro
State Road,NC
Summary
Experienced professional adept at handling large and complex scenarios with diligence. Seeking growth-oriented position to apply expertise and implement cost-saving methods for improved productivity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CCC-Customer Service Lic- Associate III
Concentrix (Transferred from Allstate)
12.2022 - 02.2024
- Handled customer and agent inquiries regarding property and casualty policies and billing in a professional and efficient manner
- Resolved service concerns, documented customer requests, and made changes to policies that required a license
- Provided inbound and outbound communication to agents and customers
- Demonstrated empathy and compassion towards callers
- Processed policy changes accurately and identified opportunities for cross-sales
- Maintained a comprehensive understanding of Rules and Rates for personal insurance lines in all fifty states
- Stayed updated on new marketing campaigns to respond effectively to marketing-related inquiries
- Clearly communicated customer documentation, including necessary follow-ups and updates.
Purchased Transportation Supervisor
Dynamex LLC
Teterboro, NJ
01.2008 - 07.2014
- Worked for a leading North American transportation company specializing in same-day time-critical delivery
- Operated 6 terminal locations in the NY/NJ Metro area and held licenses in 37 states and portions of Canada
- Recruited and processed drivers, ensuring compliance with DOT rules and regulations
- Coordinated dedicated fleet accounts and maintained exceptional customer service
- Monitored broker performance and assisted in competitive analysis and new business start-ups
- Handled driver-related issues and ensured adherence to government regulations
- Conducted route audits and managed driver certifications and compliance
- Assisted Fleet Regional Manager and Branch Manager with various tasks.
Operations Manager II
Exel Direct Inc.
Cranbury, NJ
09.2005 - 01.2008
- Ensured performance statistics by meeting customer, vendor, and contractual requirements, monitoring service levels, and determining appropriate actions for a demanding customer base
- Maximized site performance by providing leadership, focusing on customer requirements, operational efficiency, employee motivation, succession planning, and creating a positive work environment
- Improved team performance and profitability by providing employees with necessary tools and resources
- Managed IC Driver turnover and achieved appropriate levels
- Achieved budget, revenue, and profit targets for the site
- Reduced response time through continuous training on Mobile Cast Systems and Road-Net processes
- Recruited and led a team of drivers for the Office Depot account, delivering outstanding customer service through motivation, coaching, and continuous process improvement.
Education
Criminal Justice (Certificate) -
Brookdale Community College
Lincroft, NJSkills
- Customer Support
- Collaborative Team Player
- Relationship Building
- Decision-Making
- Strong Problem Solver
- Cross-Functional Team Collaboration
Certification
North Carolina Department of Insurance, 17489376, Producer – Property & Casualty, NC
Languages
Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
CCC-Customer Service Lic- Associate III
Concentrix (Transferred from Allstate)
12.2022 - 02.2024
Purchased Transportation Supervisor
Dynamex LLC
01.2008 - 07.2014
Operations Manager II
Exel Direct Inc.
09.2005 - 01.2008
Criminal Justice (Certificate) -
Brookdale Community College
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