ALEXIS NAVAS
New Port Richey
Summary
Personable, dependable, and detail-oriented professional with a successful experience in analyzing problems, developing, and simplifying procedures, and finding innovative solutions; with a proven ability to motivate and work effectively with individuals from all cultures and walks of life.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Police Records and Payroll Specialist
The City of Tarpon Springs
Tarpon Springs
09.2024 - Current
- Process payroll for all police employees consistently and accurately.
- Review timecards and resolve discrepancies promptly and efficiently.
- Respond to employee inquiries regarding payroll issues or concerns.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Managed police records database ensuring accurate document retrieval.
- Processed requests for public records maintaining confidentiality and compliance.
- Collaborated with law enforcement personnel to verify report details.
- Organized and archived case files for efficient information access.
- Developed standard operating procedures for document handling processes.
- Retrieved archived records from offsite storage facilities upon request.
- Answered inquiries from outside agencies regarding records requests.
- Responded promptly to public requests for copies of police reports via email or phone calls.
- Processed incoming paperwork such as arrest warrants, subpoenas, and affidavits of complaint.
Medical Record and Claims Specialist
Global Litigation Consultants
Clearwater
09.2019 - 12.2021
- Collaborated with legal teams to analyze complex case files.
- Evaluated claims for accuracy and compliance with company policies.
- Reviewed documentation to identify discrepancies and needed information.
- Communicated with clients to gather details and clarify claims processes.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Conducted legal research to support ongoing cases and litigation strategies.
- Maintained confidential records and handled sensitive information securely.
Front End Supervisor
Ross
Trinity
03.2017 - 01.2018
- Supervised team members to ensure smooth daily operations and customer service.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Oversaw cash handling procedures to ensure accuracy and security during transactions.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
Server, To-Go, Cook, Prep, QA (Quality Assurance)
Chili's
Odessa
11.2013 - 09.2016
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved concerns promptly.
- Provided exceptional customer service in fast-paced dining environment.
- Trained new servers on menu items and service protocols.
Office Assistant Manager
Investigations & Security Bureau Inc.
Odessa
01.2014 - 01.2016
- Managed daily office operations and maintained organized filing systems.
- Coordinated appointment scheduling for investigations and security consultations.
- Maintained inventory of office supplies and placed orders as needed.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Reconciled daily bank statements with internal records for accuracy.
- Reviewed discrepancies and resolved issues promptly with relevant departments.
Education
Associate of Science - Health Information Technician
Rasmussen College
06.2018 - 03.2020
Certificate with Honors - Medical Billing and Coding
Rasmussen College
06.2018 - 06.2019
Skills
- Microsoft Office and Outlook
- Microsoft Excel and PowerPoint
- Payroll administration
- Timecard auditing
- Records management
- Data entry
- Confidentiality maintenance
- Customer service
- Documentation review
- Problem solving
- Attention to detail
- Team collaboration
- Telephone and email etiquette
- Record keeping
- Case file analysis
- Time management
- Team supervision
- Effective communication
- Data integrity
Websites
Timeline
Police Records and Payroll Specialist
The City of Tarpon Springs
09.2024 - Current
Medical Record and Claims Specialist
Global Litigation Consultants
09.2019 - 12.2021
Associate of Science - Health Information Technician
Rasmussen College
06.2018 - 03.2020
Certificate with Honors - Medical Billing and Coding
Rasmussen College
06.2018 - 06.2019
Front End Supervisor
Ross
03.2017 - 01.2018
Office Assistant Manager
Investigations & Security Bureau Inc.
01.2014 - 01.2016
Server, To-Go, Cook, Prep, QA (Quality Assurance)
Chili's
11.2013 - 09.2016