Alexis Neely
Delhi,United States
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Hall County Sheriff's Office
09.2022 - 10.2023
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Supported public safety initiatives by actively participating in community outreach events and sharing valuable information with local residents.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Jailer
Hall County Sheriff's Office
09.2022 - 10.2023
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Supported administrative tasks such as coordinating visitation schedules, answering phones, and filing reports as needed for smooth daily operations.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Managed inventory control systems to ensure adequate supplies were available at all times for staff and inmates alike.
- Exercised restraint when necessary while maintaining respect for individual rights during arrestee bookings or disciplinary actions against inmates.
- Participated in staff meetings, providing valuable input on ways to improve jail operations and inmate management strategies.
- Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Examined incoming and outgoing mail to detect contraband.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among inmates.
Scale House Operator
Reinert Hay/ DC Caliche
06.2021 - 07.2022
- Improved efficiency by streamlining scale house operations and implementing updated procedures.
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Assisted in inventory management by tracking incoming materials, updating stock levels, and informing site personnel of shortages or surplus.
- Implemented new software systems for improved data entry accuracy, resulting in more efficient record-keeping processes.
- Increased operational efficiency by cross-training in various roles within the facility, expanding versatility and adaptability to changing demands.
- Reduced downtime during peak periods by effectively managing queue lines for incoming trucks awaiting weigh-in services.
- Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
- Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
- Continually sought opportunities for professional development, attending industry conferences and workshops to stay informed about best practices in scale house operations.
- Operated weigh scales and issued tickets when necessary.
Cashier
Lowes Home Improvement
02.2021 - 06.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Restaurant Waiter
Bison Cafe
06.2020 - 12.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Certified Nursing Assistant
Matador Health And Rehab
09.2018 - 05.2020
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Some College (No Degree) - Nursing/ Animal Science
Clarendon College
Clarendon, TXHigh School Diploma -
Amarillo High School
Amarillo, TX05.2018
High School Diploma -
Valley School
Turkey, TX05.2018
Skills
- Prioritization
- Information Gathering
- Multitasking Abilities
- Customer Service
- Teamwork and Collaboration
- Telephone Etiquette
Certification
- PST - Public Safety Telecommunicator
- CNA - Certified Nursing Assistant , Matador Health and Rehab- 2018-2020
- TCIC/ NCIC Certification
- Food Handlers License 2020-2022
- BLS - Basic Life Support and First aid Certification 2023 - Present
Timeline
911 Emergency Dispatcher
Hall County Sheriff's Office
09.2022 - 10.2023
Jailer
Hall County Sheriff's Office
09.2022 - 10.2023
Scale House Operator
Reinert Hay/ DC Caliche
06.2021 - 07.2022
Cashier
Lowes Home Improvement
02.2021 - 06.2021
Restaurant Waiter
Bison Cafe
06.2020 - 12.2020
Certified Nursing Assistant
Matador Health And Rehab
09.2018 - 05.2020
Some College (No Degree) - Nursing/ Animal Science
Clarendon College
High School Diploma -
Amarillo High School
High School Diploma -
Valley School
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