Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Nelson

Allen,TX

Summary

Energetic and empathetic customer service professional with 5+ years of experience delivering memorable customer experiences across diverse industries. Skilled in resolving issues with a smile, turning problems into solutions, and creating genuine connections with every interaction. Known for balancing professionalism with a personable touch—whether through a phone call, email, or live chat, I believe service should feel human, helpful, and maybe even a little fun. Adept at navigating fast-paced environments, juggling priorities, and keeping cool under pressure while staying focused on what matters most: the customer.

Overview

7
7
years of professional experience

Work History

Travel Specialist

JPMorgan Chase
10.2023 - 06.2025
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

Teacher

Legacy Learning Center
09.2022 - 10.2023
  • Observe children closely to understand and best meet their needs
  • Prepare a beautiful, orderly environment that fosters independence and concentration
  • Provide individual and small-group lessons to support each child's development
  • Form personal connections with each child and cultivate a community of collaboration and respect

Receptionist

CSL Plasma
11.2021 - 12.2022
  • Stay in compliance with standard Operating Procedures, assisting qualified donors in completing the screening process.
  • Was involved in registering applicants and transferring donors upon completion of the appropriate training and operational needs of the center.
  • Maintains confidentiality of all personnel, donor and center information.
  • Was cross trained in other areas to meet the needs of the business.
  • Performed other job-related duties when assigned.
  • Dedicated to providing compassionate and attentive care to plasma donors

Childcare Provider

Kiddie Academy
12.2018 - 09.2021
  • Proficient in using positive reinforcement techniques to guide and support children’s behavior.
  • Knowledgeable in the principles of early childhood development and age-appropriate activities.

Education

High School Diploma -

McKinney High School
05-2019

Skills

  • Early Childhood development

  • Customer Service and communication

  • Excellent verbal and written communication skills

  • Friendly, positive attitude

  • Teamwork and collaboration

  • Problem-solving

  • Time management

  • Attention to detail

  • Dependable and responsible

  • Multitasking

  • Computer skills

  • Organizational skills

  • Active listening

  • Decision-making

Timeline

Travel Specialist

JPMorgan Chase
10.2023 - 06.2025

Teacher

Legacy Learning Center
09.2022 - 10.2023

Receptionist

CSL Plasma
11.2021 - 12.2022

Childcare Provider

Kiddie Academy
12.2018 - 09.2021

High School Diploma -

McKinney High School

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