Alexis Nguyen
Highland,CA
Summary
Customer-focused professional with experience in hospitality and retail, excelling in team leadership and high-volume operations. Expertise in enhancing guest experiences, resolving issues, and maintaining operational efficiency. Strong communicator with leadership, cash handling, and multitasking skills, committed to driving team success and achieving business objectives.
Overview
5
5
years of professional experience
Work History
Server Supervisor
Round Table Pizza, Inc
Highland, California
02.2021 - 03.2024
- Trained and mentored new servers on customer service standards to enhance guest satisfaction.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Developed staff schedules to optimize coverage during peak dining hours.
- Coordinated with kitchen staff for timely food delivery in fast-paced environment.
Retail Sales Associate
Ontario Mills Mall
Ontario, California
06.2019 - 01.2021
- Operated point-of-sale system for transactions and returns.
- Handled customer complaints by providing solutions and support.
- Collaborated with team members to restock merchandise efficiently.
- Maintained store appearance through organization and cleanliness.
Education
High School Diploma -
San Gorgonio
06-2021
Skills
- Customer satisfaction
- Staff scheduling
- Point-of-sale operation
- Training and mentoring
- Team collaboration
- Conflict resolution
- Time management
- Interpersonal communication
- Critical thinking
Timeline
Server Supervisor
Round Table Pizza, Inc
02.2021 - 03.2024
Retail Sales Associate
Ontario Mills Mall
06.2019 - 01.2021
High School Diploma -
San Gorgonio