Mckayla Wageman
Phoenix,AZ
Summary
Results-driven professional with a focus on exceptional guest service and organization. Experienced in implementing scheduling strategies and managing inventory to improve efficiency and minimize waste. Ready to leverage expertise to enhance customer experiences and team performance.
Overview
11
11
years of professional experience
Work History
Server Supervisor
El Chullo
Phoenix, AZ
01.2020 - 02.2026
- Supervised daily operations of dining room, ensuring exceptional customer service and efficient workflow.
- Trained and mentored new servers, fostering team collaboration and enhancing service quality.
- Implemented staff scheduling to optimize coverage during peak hours, improving operational efficiency.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability and minimize waste.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
Hostess Trainer
Sweet Tomatoes
Vancouver WA
02.2015 - 11.2019
- Trained new staff on customer service standards and operational procedures.
- Developed training materials to enhance onboarding process for host staff.
- Conducted performance evaluations to ensure compliance with service protocols.
- Coordinated schedules and assignments for host team to improve efficiency.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
Education
GED -
Online
Vancouver WASkills
- Customer satisfaction
- Organization
- Guest service
- Order taking
- Exceptional communication
- Relationship management
Timeline
Server Supervisor
El Chullo
01.2020 - 02.2026
Hostess Trainer
Sweet Tomatoes
02.2015 - 11.2019
GED -
Online