Alexis Nixon
Dallas,TX
Summary
Skilled Dispatcher with seven years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.
Overview
17
17
years of professional experience
Work History
LL Support Dispatch
Lab Logistics
Coppell, Texas
06.2023 - Current
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
MEDICAL COURIER
Lab Logistics
Coppell, TX
06.2019 - 06.2023
- Recorded information, such as items received and delivered and recipients' responses to messages
- Loaded vehicles with listed goods, checking for proper loading and taking precautions with hazardous goods
- Delivered and picked up medical records, lab specimens, and medications to and from hospitals and other medical facilities
- Unloaded and sorted items collected along delivery routes
- Received messages and materials to be delivered and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, and in person
- Committed to delivering excellent customer service while working in a fast-paced environment.
Dispatcher
Trident Care
Carrollton, TX
08.2017 - 06.2019
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Verified driver credentials prior to assigning them a route or task.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
PUBLIC TRANSIT SPECIALIST
Logisticare Solutions LLC
Philadelphia, PA
01.2013 - 04.2017
- Receive and distribute transit passes to recipients
- Answer telephones, take accurate and reliable messages
- Insert letters in inserter machine
- Verify medical appointments
- Document notes in LCAD to ensure proper procedures
- Reviewed and evaluated strategic organizational issues to identify implementation recommendations
- Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.
ADMINISTRATOR ASSISTANT
Logisticare Solutions LLC
Philadelphia, PA
01.2007 - 01.2015
- Filed and managed records and documents in an orderly manner
- Provided support for staff as needed
- Created detailed phone reports
- Did miscellaneous general office duties, typing, filing, faxing, scanning, etc
- Helped distribute employee notices and mail around the office
- Properly noted recipients' accounts
- Accurately wrote out certified mail cards for recipients
- Maintained files and filing, keeping sensitive information confidential
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained office inventory by assisting with supply orders
- Maintained calendars and schedules to set appointments for management team
- Answered telephones to give information to callers, take messages, or transfer calls
- Operated office equipment, such as fax machines, copiers, and phone systems, and arranged for repairs when equipment malfunctions.
MASS TRANSIT SPECIALIST
Logisticare Solutions LLC
Philadelphia, PA
01.2010 - 01.2013
- Verified medical appointments
- Created denial spreadsheet
- Document notes in LCAD to ensure proper procedures
- Input Certified Mail into computer system
- Inserted passes into envelop, to make sure recipients received transit pass in a timely manner for medical appointments
- Received Transit pass 1000+ per month to distribute to recipients
- Answered telephones
- Routed calls to appropriate staff
- Responsible for efficient and accurate entering of customer requests
- Informed new patients about the program
- Trained new employees.
Education
Penn Foster High School
Skills
- Customer service
- Communication
- Interpersonal skills
- Leadership
- Teamwork
- Route Planning
- Data Entry
- Route Navigation
- Dispatching procedures
- Critical thinker
References
References available upon request
Timeline
LL Support Dispatch
Lab Logistics
06.2023 - Current
MEDICAL COURIER
Lab Logistics
06.2019 - 06.2023
Dispatcher
Trident Care
08.2017 - 06.2019
PUBLIC TRANSIT SPECIALIST
Logisticare Solutions LLC
01.2013 - 04.2017
MASS TRANSIT SPECIALIST
Logisticare Solutions LLC
01.2010 - 01.2013
ADMINISTRATOR ASSISTANT
Logisticare Solutions LLC
01.2007 - 01.2015
Penn Foster High School