Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexis Nixon

Dallas,TX

Summary

Skilled Dispatcher with seven years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.

Overview

17
17
years of professional experience

Work History

LL Support Dispatch

Lab Logistics
Coppell, Texas
06.2023 - Current
  • Received and dispatched calls for emergency services.
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

MEDICAL COURIER

Lab Logistics
Coppell, TX
06.2019 - 06.2023
  • Recorded information, such as items received and delivered and recipients' responses to messages
  • Loaded vehicles with listed goods, checking for proper loading and taking precautions with hazardous goods
  • Delivered and picked up medical records, lab specimens, and medications to and from hospitals and other medical facilities
  • Unloaded and sorted items collected along delivery routes
  • Received messages and materials to be delivered and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, and in person
  • Committed to delivering excellent customer service while working in a fast-paced environment.

Dispatcher

Trident Care
Carrollton, TX
08.2017 - 06.2019
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Verified driver credentials prior to assigning them a route or task.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

PUBLIC TRANSIT SPECIALIST

Logisticare Solutions LLC
Philadelphia, PA
01.2013 - 04.2017
  • Receive and distribute transit passes to recipients
  • Answer telephones, take accurate and reliable messages
  • Insert letters in inserter machine
  • Verify medical appointments
  • Document notes in LCAD to ensure proper procedures
  • Reviewed and evaluated strategic organizational issues to identify implementation recommendations
  • Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.

ADMINISTRATOR ASSISTANT

Logisticare Solutions LLC
Philadelphia, PA
01.2007 - 01.2015
  • Filed and managed records and documents in an orderly manner
  • Provided support for staff as needed
  • Created detailed phone reports
  • Did miscellaneous general office duties, typing, filing, faxing, scanning, etc
  • Helped distribute employee notices and mail around the office
  • Properly noted recipients' accounts
  • Accurately wrote out certified mail cards for recipients
  • Maintained files and filing, keeping sensitive information confidential
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Maintained office inventory by assisting with supply orders
  • Maintained calendars and schedules to set appointments for management team
  • Answered telephones to give information to callers, take messages, or transfer calls
  • Operated office equipment, such as fax machines, copiers, and phone systems, and arranged for repairs when equipment malfunctions.

MASS TRANSIT SPECIALIST

Logisticare Solutions LLC
Philadelphia, PA
01.2010 - 01.2013
  • Verified medical appointments
  • Created denial spreadsheet
  • Document notes in LCAD to ensure proper procedures
  • Input Certified Mail into computer system
  • Inserted passes into envelop, to make sure recipients received transit pass in a timely manner for medical appointments
  • Received Transit pass 1000+ per month to distribute to recipients
  • Answered telephones
  • Routed calls to appropriate staff
  • Responsible for efficient and accurate entering of customer requests
  • Informed new patients about the program
  • Trained new employees.

Education

Penn Foster High School

Skills

  • Customer service
  • Communication
  • Interpersonal skills
  • Leadership
  • Teamwork
  • Route Planning
  • Data Entry
  • Route Navigation
  • Dispatching procedures
  • Critical thinker

References

References available upon request

Timeline

LL Support Dispatch

Lab Logistics
06.2023 - Current

MEDICAL COURIER

Lab Logistics
06.2019 - 06.2023

Dispatcher

Trident Care
08.2017 - 06.2019

PUBLIC TRANSIT SPECIALIST

Logisticare Solutions LLC
01.2013 - 04.2017

MASS TRANSIT SPECIALIST

Logisticare Solutions LLC
01.2010 - 01.2013

ADMINISTRATOR ASSISTANT

Logisticare Solutions LLC
01.2007 - 01.2015

Penn Foster High School
Alexis Nixon