Alexis Norman
La Vergne,TN
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
10
10
years of professional experience
Work History
Office Manager/Recruiter
Highland Industrial Staffing
Smyrna, TN
09.2022 - Current
- Managed full-cycle recruitment process including candidate sourcing, initial phone screening, conducting in-person and virtual interviews, coordinating onboarding, and overseeing drug and background checks.
- Maintained applicant tracking system, updating candidate statuses throughout recruitment process.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Monitored and maintained accuracy of employee timekeeping records by verifying time punches and resolving discrepancies
- Oversaw payroll operations, verifying final hours, processing payroll, and reviewing invoices and Statements of Account (SOAs) to ensure accuracy and compliance.
- Handled and resolved a wide range of employee and client issues with professionalism, maintaining strong relationships and service standards
- Oversaw all office operations, including accounts payable, management of client payments, and coordination with workers’ compensation and insurance providers.
Restaurant Supervisor
Good Food Group (McDonalds)
Smyrna, TN
05.2021 - 09.2022
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed staff scheduling, optimizing labor costs and enhancing team efficiency.
- Implemented training programs for new employees, improving onboarding process and service standards.
- Coordinated inventory management, minimizing waste and maintaining optimal stock levels.
- Conducted regular performance evaluations, providing feedback to enhance team productivity and morale.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Analyzed financial reports, identifying trends to inform budget adjustments and operational improvements.
People Department Manager
Good Food Group (McDonalds)
La Vergne, TN
04.2016 - 05.2021
- Developed and implemented employee engagement initiatives to enhance workplace culture and retention.
- Managed performance evaluation systems, ensuring alignment with organizational goals and employee development.
- Facilitated training programs, fostering skill advancement and professional growth among team members.
- Ensured compliance with labor laws through regular audits and updates to company policies.
- Implemented employee retention initiatives, leading to higher overall job satisfaction and reduced turnover.
- Developed employee schedules based on business demands and individual availability, ensuring optimal coverage and operational efficiency
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03-2029
Skills
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Employee Relations
- Record Keeping & Documentation
- Employee Coaching & Support
Timeline
Office Manager/Recruiter
Highland Industrial Staffing
09.2022 - Current
Restaurant Supervisor
Good Food Group (McDonalds)
05.2021 - 09.2022
People Department Manager
Good Food Group (McDonalds)
04.2016 - 05.2021
Bachelor of Science - Business Administration
Colorado Technical University