Alexis Norwood
Brandon,MS
Summary
A driven and hardworking individual with effective oral and written communication skills aiding in providing excellent customer service. Demonstrated leader with the ability to accurately manage inventory. Possess proven time management skills; while maintaining organization, high standards, and achievement of set goals and job responsibilities.
Overview
7
7
years of professional experience
Work History
CASHIER (PROMOTED TO AUTOMOTIVE DEPT.)
WALMART
Clinton, MS
10.2021 - Current
- Totaled and Itemized products for purchase
- Recorded departments, price of items, and taxable as well as non-taxable items
- Maintained and monitored cash register and lobby area
- Received payment from customers via credit/debit card, check, and cash
- Redeemed coupons towards discounted purchases
- Counted cash received at start and end of work shift to balance cash drawer
- Ensured a clean and safe working environment
- Reported to supervisor any customer issues or complaints
- Complied with all procedures and policies set by management and corporate headquarters
- Managed and properly cared for store inventory
- Stored and stocked inventory on appropriate shelves and department
Customer Service Agent
Youngwilliams
Jackson Ms
06.2023 - 10.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
CASHIER
DAIRY QUEEN
Clinton, MS
09.2017 - 05.2022
- Interacted with guest in a friendly, courteous, and efficient manner
- Communicated and worked in a positive manner with all team members and management
- Paid keen attention to detail when placing and filling orders to prevent waste while promoting a positive customer experience
- Presented myself for each shift in a timely manner
- Followed uniform standards
- Followed proper cleaning steps to maintain a neat and clean work area
- Accurately computed order transactions via debit/credit card, cash, and other forms of payment
- Closed restaurant and properly cleaned and stored inventory for next day
SALES FLOOR ASSOCIATE/CASHIER (ELECTRONICS DEPT.)
WALMART
Clinton, MS
02.2020 - 10.2021
- Totaled and Itemized products for purchase
- Recorded departments, price of items, and taxable as well as non-taxable items
- Maintained and monitored cash register and lobby area
- Received payment from customers via credit/debit card, check, and cash
- Redeemed coupons towards discounted purchases
- Counted cash received at start and end of work shift to balance cash drawer
- Ensured a clean and safe working environment
- Reported to supervisor any customer issues or complaints
- Complied with all procedures and policies set by management and corporate headquarters
- Managed and properly cared for store inventory
- Stored and stocked inventory on appropriate shelves and department
CASHIER
MAZZIOS
Clinton, MS
12.2019 - 01.2020
- Provided customers with quality customer service
- Inputted customer orders via cash register
- Supported manager on duty with fulfilling restaurant and customer needs
- Listened and correctly accepted customer orders via phone
- Maintained and cleaned seating areas as well as various other workstations
- Supported the director, assistant director, admissions counselors, and other staff with student
Education
High School Diploma -
NORTHWEST RANKIN HIGH SCHOOL
Brandon, MS05.2021
Skills
- Microsoft Word
- Customer Service
- Leadership
- Microsoft PowerPoint
- Team Building
- Cash Handling
- Google Docs
- Active Listening
- Inventory Management
- Detail-Oriented
- Strong Work Ethic
- Time Management
Timeline
Customer Service Agent
Youngwilliams
06.2023 - 10.2024
CASHIER (PROMOTED TO AUTOMOTIVE DEPT.)
WALMART
10.2021 - Current
SALES FLOOR ASSOCIATE/CASHIER (ELECTRONICS DEPT.)
WALMART
02.2020 - 10.2021
CASHIER
MAZZIOS
12.2019 - 01.2020
CASHIER
DAIRY QUEEN
09.2017 - 05.2022
High School Diploma -
NORTHWEST RANKIN HIGH SCHOOL