Summary
Work History
Education
Skills
Timeline
Generic

Alexis Okai

NJ

Summary

Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Work History

Account Manager

Bank of America
  • Coordinated multiple concurrent initiatives by defining scope, tracking milestones, and managing timelines aligned with business priorities
  • Acted as a liaison between cross-functional teams and external partners, ensuring deliverables aligned with project plans and stakeholder expectations
  • Monitored project progress, identified risks, and implemented mitigation strategies to support schedule and budget adherence
  • Supported process improvement and operational change initiatives, guiding stakeholders through adoption and execution
  • Delivered clear status reporting and variance analysis to leadership, enabling proactive decision-making

Claims Analyst

Bank of America
  • Investigated complex claims, managing risk, compliance, and resolution timelines
  • Identified process gaps and contributed to improved accuracy and efficiency
  • Communicated findings and outcomes clearly to internal teams and customers
  • Managed approximately daily 30 + incoming calls including emails from internal partners.

Personal Banker

PNC Bank
  • Supported branch operations, compliance initiatives, and customer-facing process execution
  • Managed detailed documentation, scheduling, and coordination across internal departments
  • Delivered personalized solutions while maintaining strict regulatory and operational standards

Retail Store Design & Layout Crew / Sales Associate

Rite Aid Pharmacy
  • Supported retail store development projects, including new store openings and remodels, as part of store design and layout implementation teams
  • Executed end-to-end store layout projects, including planning, fixture placement, merchandising alignment, testing, and site readiness prior to launch
  • Partnered with store leadership, regional operations, and vendors to ensure layouts aligned with brand standards, operational flow, and construction timelines
  • Assisted with vendor coordination and onboarding activities during store transitions and remodel phases
  • Identified layout inefficiencies and provided feedback to leadership to improve customer flow and operational effectiveness
  • Supported post-implementation evaluation, assisting leadership in identifying opportunities for continuous improvement following store launches

Education

Bachelor of Arts -

Montclair State University
New Jersey

Skills

  • Customer relationship management (CRM)
  • Account management
  • Project planning and development
  • Project scheduling
  • Risk management
  • Document management
  • Cross-functional collaboration
  • Data review
  • Planning and scheduling
  • Change control operations

Timeline

Retail Store Design & Layout Crew / Sales Associate

Rite Aid Pharmacy

Account Manager

Bank of America

Claims Analyst

Bank of America

Personal Banker

PNC Bank

Bachelor of Arts -

Montclair State University

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