Alexis Orduna
Wilmer,TX
Summary
Skilled Customer Service Rep from D. Silva Excavation, adept in problem-solving and Microsoft Excel, significantly enhanced customer loyalty by resolving high-stress disputes with empathy and efficiency. Excelled in turning potential negative feedback into positive outcomes, showcasing exceptional critical thinking and complaint handling abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Rep
D. Silva Excavation
09.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School -
Texas Success Academy
Arlington04.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Microsoft Excel
- Complaint Handling
- Data Entry
- Microsoft Outlook
- Professional telephone demeanor
- Customer satisfaction measurement
- Client Relations
- Appointment Scheduling
- Paperwork Processing
- Documentation
- Microsoft PowerPoint
- Data Collection
- Prioritization
- Assertiveness
- Order Fulfillment
- Reading Comprehension
Languages
Spanish
Limited Working
Timeline
Customer Service Rep
D. Silva Excavation
09.2023 - 08.2024
High School -
Texas Success Academy