Alexis Ortega
Ideal Dental
Taylor,TX
8
Years of experience
Versatile Guest Services Professional experienced in customer relations, recordkeeping, and problem-solving. Developed strong relationships with guests through effective communication and a pleasant demeanor. Committed to creating positive experiences and continuously expanding skill set.
Work History
Front Desk Receptionist/Assistant Manager
1 Year 8 Months- Greeted and welcomed guests, providing a positive first impression of the company
- Managed high volume of incoming calls, ensuring timely connection to appropriate departments or individuals
- Responded promptly to customer inquiries in person, via phone, or email, effectively resolving issues to enhance guest satisfaction
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Handled all incoming and outgoing mail, packages, and deliveries, maintaining efficient operations
- Maintained cleanliness and organization of the front desk area at all times
- Collaborated with other team members to ensure seamless communication across different departments
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected room deposits, fees, and payments.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Desk Receptionist/Office Assistant
1 Year 11 Months- Delivered excellent customer service to doctors and patients, enhancing satisfaction and communication.
- Facilitated timely delivery of cases to doctors and patients, improving overall service efficiency.
- Efficiently coordinated with my team to solve hard tasks and carry on through high pressure situations.
- Regularly handled billable and warranty accounts.
Receptionist
1 Year- Assisted as receptionist at front desk during senior year of high school.
- Greeted parents and approved school vendors at the front desk, directing them to the appropriate school officials or departments.
- Managed visitor check-in and coordinated holiday events, decorating and communicating altered school hours to parents and guardians.
Education
High school diploma
Skills
Dental receptionist
Dental office experience
Patient interaction
Patient service
Patient support
Dental terminology
Dental insurance
Appointment scheduling
Calendar management
Time management
Records management
Data entry
Multitasking
Office software
Communication skills
Client rapport building
Attention to detail
Languages
English
Timeline
Front Desk Receptionist/Assistant Manager
Ideal Dental
02.2025 - CurrentRead More
Front Desk Receptionist/Office Assistant
Watson Dental Laboratory
03.2023 - 02.2025Read More
Receptionist
Taylor Middle School
08.2018 - 08.2019Read More
Taylor High School
High school diploma
05.2019Read More