Alexis Ortiz
Sacramento,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Dukes Plates and Pints
02.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Manager
Burgers and Brew
07.2018 - 02.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Education
Bachelor of Science - Recreational Therapy
Sacramento State
Sacramento, CA05-2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Positive and professional
Timeline
Server/Bartender
Dukes Plates and Pints
02.2021 - Current
Shift Manager
Burgers and Brew
07.2018 - 02.2021
Bachelor of Science - Recreational Therapy
Sacramento State
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