Alexis Ortiz
Summary
Experienced with monitoring customer service interactions to ensure quality and compliance. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Knowledge of customer service principles and techniques to enhance overall performance and satisfaction.
Overview
4
4
years of professional experience
Work History
Front End Associate
Walmart
06.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Floor Associate
Kohls Department Store
07.2021 - 03.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Crew Team Member
Mcdonalds
11.2020 - 04.2021
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Nursing
Monroe Community College
Rochester, NY06-2026
High School Diploma -
Greece Athena High School
800 Long Pond Rd, Rochester, 1461206-2022
Skills
- Customer service
- Time management
- Team contribution
- Professional bedside manner
- Emotional support
- Patient observation
Timeline
Front End Associate
Walmart
06.2022 - Current
Sales Floor Associate
Kohls Department Store
07.2021 - 03.2022
Crew Team Member
Mcdonalds
11.2020 - 04.2021
Nursing
Monroe Community College
High School Diploma -
Greece Athena High School