Alexis Pedder
Rosenberg
Overview
25
25
years of professional experience
Work History
Production Representative
HEB Grocery Store
Richmond
06.2020 - 03.2025
- Conducted regular maintenance checks on all machinery used in the manufacturing process.
- Performed root cause analysis on defective products and identified corrective actions to prevent future occurrences.
- Monitored inventory levels to ensure availability of materials for production.
- Coordinated production schedules and ensured timely delivery of goods.
- Trained new employees on proper use of tools and equipment for efficient production.
- Resolved customer complaints promptly and professionally.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Paraprofessional
LCISD
Rosenberg
09.2017 - 01.2020
- Assisted in the implementation of educational programs for special needs children.
- Developed creative learning activities that engage all types of learners.
- Ensured that all safety regulations were followed in the classroom environment.
- Attended professional development workshops related to job responsibilities.
Plant Watering
Lowes Home Improvment
Rosenberg
06.2017 - 08.2017
- Performed maintenance tasks such as mowing grass, pruning trees and shrubs, watering plants, raking leaves, picking up litter.
- Handled daily watering duties for all plants in the greenhouse.
- Ensured compliance with environmental regulations relating to emissions from power plants.
- Recommended suitable plants based on location conditions such as sunlight and water availability.
- Inspected plants regularly to identify any signs of disease or damage from environmental factors such as extreme temperatures or poor drainage conditions.
Customer Service Manager
Walmart
Richmond
02.2013 - 03.2017
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Provided exceptional customer service to ensure customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Evaluated employee job performance and motivated staff to improve productivity.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated and authenticated returns, exchanges and voids.
Certified Nursing Assistant
Cambridge Health and Rehabilitation
Richmond
10.2012 - 11.2012
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Transported patients to treatment units, using wheelchair or stretcher.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
Department Manager
Walmart
Sugar Land
03.2009 - 08.2012
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Maintained records of all operational activities for future reference.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Coordinated with other departments to ensure smooth functioning of activities.
- Provided necessary technical assistance and advice to subordinates when needed.
- Created processes for handling customer complaints effectively.
- Developed and implemented new procedures to improve efficiency of the organization.
- Provided guidance and support to team members to help them achieve goals.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints and issues promptly and professionally.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Monitored daily sales figures to track trends in customer buying behavior.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Worked closely with sales associates to complete tasks.
Customer Service Manager
Walmart
Richmond
02.2003 - 09.2008
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed and implemented strategies for providing excellent customer service experience.
Stocker/Cashier
Walmart
Richmond
10.1999 - 02.2003
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Processed returns quickly and accurately according to company policy.
- Monitored expiration dates of perishable items to ensure freshness.
- Verified pricing accuracy on shelves against invoices from vendors.
- Inspected stock for damage or defects and reported issues to management.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
Education
Some College (No Degree) - Data Entry
Houston School of Business
Houston, TXSkills
- Equipment maintenance
- Root cause analysis
- Production scheduling
- Inventory management
- Customer service
- Safety compliance
- Process improvement
- Employee training
- Quality assurance
- Effective communication
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Emotional intelligence
- Customer relations
- Customer needs assessment
- Professional demeanor
- Active listening
- Interpersonal communication
- Excellent communication
- Problem-solving
- Problem-solving aptitude
- Relationship building
- Self motivation
- Decision-making
- Adaptability
- Retail sales
- Time management abilities
- Inside and outside sales
- Problem-solving abilities
- Team building
- Conflict resolution
- Listening skills
- Teamwork and collaboration
Timeline
Production Representative
HEB Grocery Store
06.2020 - 03.2025
Paraprofessional
LCISD
09.2017 - 01.2020
Plant Watering
Lowes Home Improvment
06.2017 - 08.2017
Customer Service Manager
Walmart
02.2013 - 03.2017
Certified Nursing Assistant
Cambridge Health and Rehabilitation
10.2012 - 11.2012
Department Manager
Walmart
03.2009 - 08.2012
Customer Service Manager
Walmart
02.2003 - 09.2008
Stocker/Cashier
Walmart
10.1999 - 02.2003
Some College (No Degree) - Data Entry
Houston School of Business