Sonia Ramos
Summary
Resourceful Production Representative known for high productivity and efficient task completion. Specialized skills include inventory management, quality control, and workflow optimization. Top soft skills are communication, problem-solving, and teamwork, which enable excelling in fast-paced production environments.
Overview
9
9
years of professional experience
Work History
Production Representative
H-E-B
SANANTONIO, TX
03.2020 - Current
- responsible for preparing fresh, made-in-store products, such as sandwiches, salads, pizzas, and rotisserie chickens. It is a physically active role that involves following recipes, maintaining strict food safety standards, and ensuring shelves are stocked.
- Assisting customers at the deli counter and slicing various meats and cheeses
- Operated and maintained automatic slicer, ensuring clean and safe food preparation.
- Assisting customers who like to place an order from catering.
Personal Shopper
H-E-B
SANANTONIO, TX
05.2020 - 02.2025
- fulfills online grocery orders. The role focuses on shopping for customers, selecting high-quality products, maintaining accurate orders, and meeting fast-paced daily performance metrics.
- Order Fulfillment: Carefully navigate store aisles with large carts to select exact grocery items and ensure order accuracy.
- Quality Control: Inspect fresh produce, meat, and dairy to guarantee freshness and meet high store standards.
- Customer Service: Answer questions, locate products, and assist in-store customers as needed.
- Time Management: Maintain efficiency and speed to ensure curbside orders are picked and staged before the customer's scheduled pickup window.
- Organization: Correctly package groceries, store chilled/frozen items in designated holding zones, and handle out-of-stock items appropriately.
Cashier/Self Checkout Host
Walmart
SANANTONIO, TX
06.2019 - 05.2020
- Scanned items quickly and accurately at checkout registers.
- Handled cash, credit, and gift card transactions efficiently.
- Assisted customers with product inquiries and store policies.
Deli Attendant
The Towers on Park Lane
SANANTONIO, TX
11.2018 - 03.2019
- Take orders for breakfast and lunch
- Making sure coffee was available for the residents
- Preparing items for break and lunch shifts
- Make sandwiches as they are ordered
- Run out food to residents
- Close and clean all machines used while open
Server/Head server/Front Desk Attendant
The Towers on Park Lane
SANANTONIO, TX
04.2017 - 11.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Trained all new hires
- Managed dining room when other management were absent
- Take and transfer phone calls
- Set up for meetings and some events
- Valet for residents
- Help with signing up for activities
- Deliver packages to residents
Education
Theodore Roosevelt High School
San Antonio , TXSkills
- Food safety
- Automatic slicer operation
- Order fulfillment
- Inventory management
- Customer service
- Front desk experience
- Team collaboration
- Effective communication
- Attention to detail
- Multitasking
Timeline
Personal Shopper
H-E-B
05.2020 - 02.2025
Production Representative
H-E-B
03.2020 - Current
Cashier/Self Checkout Host
Walmart
06.2019 - 05.2020
Deli Attendant
The Towers on Park Lane
11.2018 - 03.2019
Server/Head server/Front Desk Attendant
The Towers on Park Lane
04.2017 - 11.2018
Theodore Roosevelt High School