Natalie Olivas

• Operated production machinery to ensure efficient workflow and timely output.
• Conducted quality checks on finished products to maintain high standards.
• Collaborated with team members to streamline production processes and improve efficiency.
• Assisted in training new employees on safety protocols and equipment usage.
• Monitored inventory levels and reported discrepancies to management for resolution.
• Implemented best practices for machinery maintenance, reducing downtime significantly.
• Developed process documentation to standardize operations and support training efforts.

• Greeted and assisted guests during check-in and check-out processes.
• Handled guest inquiries and resolved issues promptly to enhance satisfaction.
• Managed reservations using property management systems for efficient operations.
• Processed payments accurately while maintaining confidentiality of guest information.
• Collaborated with housekeeping to ensure timely room availability for guests.
• Provided local area information, enhancing guest experience through personalized recommendations.
• Conducted nightly audits to reconcile accounts and prepare reports for management review.
• Trained new front desk staff on procedures and customer service best practices.
• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Answered customer telephone calls promptly and appropriately handled needs.

As a Manager, I handle all cash including safe counts every

opening and closing shift, make deposits, entering tips in system, creating and receiving change

orders, and handling of checks. I am also able to create and reconcile vendor orders, do inventory

counts weekly/monthly, and complete inventory packets weekly/monthly. I also hold all keys to the

building including bar keys and responsible for opening and locking up whenever scheduled. I

access all emails sent to the theater, send out emails when needed, sign off on paperwork, handle

all calls, authorize visits from auditors, vendors, technicians and corporate visits, and oversee all

crew.

As a supervisor, I gained access to keys to the building,

gained access to theater emails, learned how to complete safe counts, learned how to

communicate with vendors, was in charge of all crew/crewleaders and responsible for checking all

crew work at the end of the night.

As crew lead, I got access to crew lead keys, was in

charge of locking all cabinets at the end of night and making sure all front was secured, in charge

of assigning duties, train all new hires, and made sure all crew was trained and doing their job

properly.

As crew, I would handle POS transactions cash, card and

apple pay, sell movie tickets, enter loyalty guests into system, offer memberships, make popcorn,

gather all items guests would ask for, make food including hotdogs, pizza and pretzels, rotate

inventory and put away any shipments, clean all theaters and concessions area including lobby and

hallways, and janitorial cleaning