Alexis Pena
High Point,NC
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Supported multiple FOH duties.
Overview
7
7
years of professional experience
Work History
Bartender
Bevelry & Cahoots
High Point, NC
04.2024 - Current
- Crafted and served a diverse range of cocktails and beverages, ensuring high-quality standards.
- Trained and mentored junior bartenders on drink preparation and customer service techniques.
- Managed inventory levels, ordering supplies to maintain optimal stock without excess waste.
- Developed and implemented new cocktail recipes to enhance menu offerings and improve customer satisfaction.
- Provided exceptional customer service, fostering positive relationships with patrons for repeat business.
Restaurant Hostess
Coopers Hawk
Dania Beach, FL
04.2023 - 03.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Head Food Runner
Tap 42
Davie, FL
04.2021 - 03.2023
- Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Assisted in maintaining clean and organized dining area, contributing to positive atmosphere for guests.
Cashier
El Vez Restaurant
Fort Lauderdale, FL
06.2019 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained & balanced cash drawer of $500, ensuring accurate accounting at beginning and end of each shift.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Server
El Vez Restaurant
Fort Lauderdale, FL
06.2019 - 04.2021
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports for two different positions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL05.2019
Skills
- Highly reliable
- Cash Handling
Top producing sales professional and expert in Customer Service and Hospitality industry Friendly and engaging communicator who constantly exceeds goals and company expectations
- Food safety practices
- Point of sale operation
Timeline
Bartender
Bevelry & Cahoots
04.2024 - Current
Restaurant Hostess
Coopers Hawk
04.2023 - 03.2024
Head Food Runner
Tap 42
04.2021 - 03.2023
Cashier
El Vez Restaurant
06.2019 - 04.2021
Server
El Vez Restaurant
06.2019 - 04.2021
High School Diploma -
Hollywood Hills High School