Alexis Perez
Houston,TEXAS
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes outpatient resident care, recommending opportunities for improvements.
Overview
9
9
years of professional experience
Work History
Care Coordinator
The Harris Center for Mental Health and IDD
01.2023 - Current
- Used company software and databases (Epic) to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Conducted thorough assessments of patient needs to devise personalized care plans, addressing both psychological symptoms and psychosocial determinants.
- Provided support for patients and families during crisis, fostering resilience and coping skills.
Registered Behavior Technician
Behavior-TLC
09.2020 - 04.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms
- Collaborated with client's support system and other allied specialists to implement positive interventions
- Used Catalyst to document patient information, progress notes and treatment plans
- Worked as part of collaborative team to address changing needs of children and families
Insurance Agent
Allstate Corp
11.2019 - 02.2020
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Retail Sales Associate
Office Depot Inc
05.2016 - 07.2017
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Worked closely with shift manager to solve problems and handle customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Issued receipts and processed refunds, credits or exchanges
- Greeted customers and helped with product questions, selections and purchases
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
Education
Bachelor of Science - Psychology
University of Houston - Downtown
1 Main St Houston, TX 7700201.2021
Master of Science - Clinical Mental Health Counseling
University of Houston- Clear Lake
2700 Bay Area Blvd, Houston, TX 7705805-2025
Skills
- Self-Motivated
- Computer/Technology literacy
- Organization and Time Management
- Interpersonal skills
- Creative problem solving
- Organizational skills
- Documentation proficiency
- Data entry
- Risk mitigation
- HIPAA compliance
- Needs assessment
Languages
English
Spanish
Timeline
Care Coordinator
The Harris Center for Mental Health and IDD
01.2023 - Current
Registered Behavior Technician
Behavior-TLC
09.2020 - 04.2022
Insurance Agent
Allstate Corp
11.2019 - 02.2020
Retail Sales Associate
Office Depot Inc
05.2016 - 07.2017
Bachelor of Science - Psychology
University of Houston - Downtown
Master of Science - Clinical Mental Health Counseling
University of Houston- Clear Lake
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