Alexis Perkins
Summary
Mortgage Loan Processor with extensive experience at MCT Credit Union, specializing in client relationship management and regulatory compliance. Demonstrated ability to optimize loan administration processes, resulting in improved customer satisfaction. Expertise in risk control and auditing, delivering customized solutions that meet borrower needs while maintaining compliance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Processor
Mct Credit Union
12.2024 - Current
- Evaluated financial statements and clarified details with institutions and customers.
- Provided customer service by addressing loan status inquiries.
- Ordered appraisals and title services to support borrower needs.
- Collaborated with attorneys, title companies, and government clerks to complete closing processes.
- Assisted in developing loan packages tailored to borrower needs and financial capabilities.
- Regularly updated clients on the status of loan applications.
- Managed conditions received from underwriting departments to ensure compliance.
- Submitted detailed loan packages to underwriting for efficient approval or denial processes.
Mortgage Service Assistant
MCT Credit Union
08.2023 - 11.2024
- Managed daily loan maintenance, member inquiries, reports, and functions efficiently.
- Reviewed critical lending reports to identify payment solutions and ensure accurate loan onboarding.
- Assisted in managing tax escrow and surveillance programs, addressing member shortages and remittance issues.
- Transferred loan data into internal service program while facilitating fund disbursement for all loans.
- Issued payments to third-party vendors associated with loan files promptly.
- Evaluated private mortgage insurance reports and canceled PMI when applicable.
- Conducted file maintenance in core system as necessary to uphold data integrity.
Teller
MCT Credit Union
05.2022 - 08.2023
- Delivered exceptional customer service, ensuring satisfaction during all transactions.
- Ensured 100% regulatory compliance by maintaining privacy and confidentiality for all members.
- Tailored products and services to enhance sales and meet members' specific needs.
- Executed cash transactions with precision, initiated bank transfers, and maintained accurate cash balances.
Assistant Service Manager
H-E-B
02.2019 - 05.2022
- Oversee all customer services associates, providing support to maintain morale and retention.
- Build relationships with customers by handling inquiries, special requests, and product needs.
- Improve sales by optimizing product placement and enhance visibility in marketing strategies.
- Analyze potential process breakdowns to ensure timely transactions and profitability.
- Mitigate financial risk by conducting audits to maintain financial accuracy.
Service Associate
The Home Depot
06.2016 - 12.2018
- Handled checkout and return transactions efficiently to optimize customer experience.
- Acquired in-depth product knowledge, enabling effective customer information delivery and sales opportunity identification.
- Delegated tasks to associates while authorizing point of sale transactions for operational support.
- Served as primary contact for customer concerns, resolving issues promptly to enhance satisfaction.
- Mentored and trained associates, leveraging available tools for development and performance improvement.
Education
High School -
Harlingen High School South
Harlingen, TX06.2016
Some College (No Degree) - Business Administration in Finance
Texas A&M University Corpus Christi
Some College (No Degree) - Business Administration in Finance
University of Texas Rio Grande Valley
Some College (No Degree) - Business Administration in Finance
Lamar University
Beaumont, TXSkills
- Client relationship management
- Regulatory compliance
- Risk control and auditing
- Sales and marketing optimization
- Workforce development
- File management systems
- Loan administration
- Cash handling
Timeline
Mortgage Loan Processor
Mct Credit Union
12.2024 - Current
Mortgage Service Assistant
MCT Credit Union
08.2023 - 11.2024
Teller
MCT Credit Union
05.2022 - 08.2023
Assistant Service Manager
H-E-B
02.2019 - 05.2022
Service Associate
The Home Depot
06.2016 - 12.2018
High School -
Harlingen High School South
Some College (No Degree) - Business Administration in Finance
Texas A&M University Corpus Christi
Some College (No Degree) - Business Administration in Finance
University of Texas Rio Grande Valley
Some College (No Degree) - Business Administration in Finance
Lamar University
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