Alexis Peterson
Butte,MT
Summary
Proven leader and empathetic advocate, excelled at Shodair Children's Hospital by enhancing patient satisfaction and confidentiality adherence. Skilled in crisis support and HIPAA guidelines, consistently exceeded performance metrics. Demonstrated exceptional teamwork, leadership, and problem-solving abilities, contributing to improved service delivery and client retention.
Overview
2
2
years of professional experience
Work History
Service Advocate
Action Inc Butte MT
10.2024 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
- Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Participated in ongoing professional development opportunities to stay updated on industry trends and best practices for service advocacy roles.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Patient Care Coordinator
Shodair Children's Hospital
08.2023 - 10.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Answered incoming calls, scheduled appointments and filed medical records.
Physical Education Teacher
Butte Central Catholic High School
08.2022 - 06.2023
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
Education
Bachelor of Science - Applied Science
University of Montana Western
Dillon, MT12-2024
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Assertiveness
- Mentorship
- Crisis support
- Time management
- Leadership skills
- Reliability
- Organizational skills
- CPR and first aid
- Teamwork and collaboration
- Mental health awareness
- HIPAA guidelines
Timeline
Service Advocate
Action Inc Butte MT
10.2024 - Current
Patient Care Coordinator
Shodair Children's Hospital
08.2023 - 10.2024
Physical Education Teacher
Butte Central Catholic High School
08.2022 - 06.2023
Bachelor of Science - Applied Science
University of Montana Western
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